Summary
Overview
Work History
Education
Skills
Certification
Assessments
Military Service
Timeline
Generic

Arlene Bert

Phoenix,AZ

Summary

Adept and comfortable in many customer service environments. Strong interpersonal skills and passionate about connecting with people. Searching for a meaningful position that facilitates serving members of the community in a valuable way while enhancing company success.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Guest Services Representative

PRO EM National Event Services
12.2018 - 10.2022
  • Served as company ambassador at various events
  • Responded promptly and thoroughly to guest inquiries and provided event information
  • Greeted and welcomed all guests during the event
  • Exhibited a professional demeanor and willingness to assist clients, vendors, and patrons
  • Monitored events for unusual circumstances and safety concerns and notified relevant parties
  • Prepared routine reports with precision

Administrative Clerk

Arizona Department of Economic Security
03.2015 - 06.2016
  • Maintained and updated physical and digital files, inventory, mails, and databases
  • Communicated with patients, employees, and other individuals to answer questions, disseminate and explain information, take orders, and address complaints
  • Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Answered telephones, directed calls, and took messages

Home Care Attendant

On Angel's Wings Inc
06.2011 - 01.2015
  • Maintained clientele/patient schedules, ensured, and assisted with adherence to appointments, gathered necessary documents, and provided transportation
  • Completed required documentation for direct service
  • Provided, scanned, and emailed documents to the appropriate department, and maintained home care patients’ files, all while maintaining security and confidentiality of records
  • Provided personalized quality customer service based on the need of each patient

Personal Care Aide

Hospice of the Valley
03.2011 - 06.2011
  • Administered bedside and personal care, such as ambulation or personal hygiene assistance
  • Prepared and maintained records of client progress and services performed
  • Reported changes in client condition to manager, family member, and/or supervisor
  • Compassionately cared for individuals and families during periods of incapacitation, family disruption, or convalescence
  • Provided companionship, personal care, and help in adjusting to new lifestyles

Laundry Worker

Phoenix VA Hospital-Environmental Management Service
02.2005 - 08.2006
  • Coordinated quotas and needs of commonly used linen items with Phoenix laundry
  • Managed surgical linens and inventory, overseeing large quantities of varied supplies
  • Established rapport with staff and minimized complaints and conflict
  • Maintained records of salvaged surgical linen and uniforms
  • Operated and maintained EMS equipment in accordance with safety regulations and practices

Air Traffic Controller

Navy-Active Duty
10.1986 - 10.1990
  • Responsible for the safety and effective direction of aircrafts operating from Navy Air Stations
  • Informed pilots about nearby planes and potentially hazardous conditions
  • Issued landing and take-off authorizations and instructions
  • Transferred control of departing flights and accepted control of arriving flights
  • Provided flight path changes and directions to emergency landing fields for pilots traveling in bad weather or in emergency situations
  • Alerted airport emergency services in cases of emergency or aircraft difficulties

Education

Bachelor's Degree - Social work

Arizona State University
Phoenix, AZ
01.2018

Skills

  • Guest Services
  • Customer Service
  • Project Management
  • Communication
  • Conflict Resolution
  • Team Collaboration
  • Time-Management
  • Scheduling
  • Logistics Organization
  • Home Care
  • Hospice Care
  • Hospital Familiarity
  • Data Entry
  • Laundry
  • Cleaning

Certification

Air Traffic Control, 10/01/87

Assessments

  • Caregiver fit, 03/01/23, Completed
  • Work style: Reliability, 03/01/23, Proficient

Military Service

Air Traffic Controller, 10/01/86, 10/31/90, United States Navy, E-4

Timeline

Guest Services Representative

PRO EM National Event Services
12.2018 - 10.2022

Administrative Clerk

Arizona Department of Economic Security
03.2015 - 06.2016

Home Care Attendant

On Angel's Wings Inc
06.2011 - 01.2015

Personal Care Aide

Hospice of the Valley
03.2011 - 06.2011

Laundry Worker

Phoenix VA Hospital-Environmental Management Service
02.2005 - 08.2006

Air Traffic Controller

Navy-Active Duty
10.1986 - 10.1990

Bachelor's Degree - Social work

Arizona State University
Air Traffic Control, 10/01/87
Arlene Bert