Adept and comfortable in many customer service environments. Strong interpersonal skills and passionate about connecting with people. Searching for a meaningful position that facilitates serving members of the community in a valuable way while enhancing company success.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Guest Services Representative
PRO EM National Event Services
12.2018 - 10.2022
Served as company ambassador at various events
Responded promptly and thoroughly to guest inquiries and provided event information
Greeted and welcomed all guests during the event
Exhibited a professional demeanor and willingness to assist clients, vendors, and patrons
Monitored events for unusual circumstances and safety concerns and notified relevant parties
Prepared routine reports with precision
Administrative Clerk
Arizona Department of Economic Security
03.2015 - 06.2016
Maintained and updated physical and digital files, inventory, mails, and databases
Communicated with patients, employees, and other individuals to answer questions, disseminate and explain information, take orders, and address complaints
Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Answered telephones, directed calls, and took messages
Home Care Attendant
On Angel's Wings Inc
06.2011 - 01.2015
Maintained clientele/patient schedules, ensured, and assisted with adherence to appointments, gathered necessary documents, and provided transportation
Completed required documentation for direct service
Provided, scanned, and emailed documents to the appropriate department, and maintained home care patients’ files, all while maintaining security and confidentiality of records
Provided personalized quality customer service based on the need of each patient
Personal Care Aide
Hospice of the Valley
03.2011 - 06.2011
Administered bedside and personal care, such as ambulation or personal hygiene assistance
Prepared and maintained records of client progress and services performed
Reported changes in client condition to manager, family member, and/or supervisor
Compassionately cared for individuals and families during periods of incapacitation, family disruption, or convalescence
Provided companionship, personal care, and help in adjusting to new lifestyles
Laundry Worker
Phoenix VA Hospital-Environmental Management Service
02.2005 - 08.2006
Coordinated quotas and needs of commonly used linen items with Phoenix laundry
Managed surgical linens and inventory, overseeing large quantities of varied supplies
Established rapport with staff and minimized complaints and conflict
Maintained records of salvaged surgical linen and uniforms
Operated and maintained EMS equipment in accordance with safety regulations and practices
Air Traffic Controller
Navy-Active Duty
10.1986 - 10.1990
Responsible for the safety and effective direction of aircrafts operating from Navy Air Stations
Informed pilots about nearby planes and potentially hazardous conditions
Issued landing and take-off authorizations and instructions
Transferred control of departing flights and accepted control of arriving flights
Provided flight path changes and directions to emergency landing fields for pilots traveling in bad weather or in emergency situations
Alerted airport emergency services in cases of emergency or aircraft difficulties
Education
Bachelor's Degree - Social work
Arizona State University
Phoenix, AZ
01.2018
Skills
Guest Services
Customer Service
Project Management
Communication
Conflict Resolution
Team Collaboration
Time-Management
Scheduling
Logistics Organization
Home Care
Hospice Care
Hospital Familiarity
Data Entry
Laundry
Cleaning
Certification
Air Traffic Control, 10/01/87
Assessments
Caregiver fit, 03/01/23, Completed
Work style: Reliability, 03/01/23, Proficient
Military Service
Air Traffic Controller, 10/01/86, 10/31/90, United States Navy, E-4
Timeline
Guest Services Representative
PRO EM National Event Services
12.2018 - 10.2022
Administrative Clerk
Arizona Department of Economic Security
03.2015 - 06.2016
Home Care Attendant
On Angel's Wings Inc
06.2011 - 01.2015
Personal Care Aide
Hospice of the Valley
03.2011 - 06.2011
Laundry Worker
Phoenix VA Hospital-Environmental Management Service
02.2005 - 08.2006
Air Traffic Controller
Navy-Active Duty
10.1986 - 10.1990
Bachelor's Degree - Social work
Arizona State University
Air Traffic Control, 10/01/87
Similar Profiles
Kelli SamoranoKelli Samorano
Event Staff Member at PRO EM National Event ServicesEvent Staff Member at PRO EM National Event Services