Arlene Cabo Rosendo
Puyallup,Washington
Summary
Coordinated Front Office Administrator with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 12 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
Overview
14
14
years of professional experience
Work History
Teacher's Aide Volunteer
Renton School District
12.2016 - 06.2017
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Supervised students on field trips for safety and proper behavior in public settings.
- Provided support monitoring students during lunch and recess.
Teacher's Aide Volunteer
Renton School District
11.2014 - 06.2015
- Supported classroom activities, tutoring, and reviewing work.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Dental Front Office Manager
Christine Kirchner DDS
05.2003 - 06.2005
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, and receivables, increased receivables by 50%.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Business Administration Diploma And Bookkeeping - Business Administration And Bookkeeping
Hawaii Business College
Honolulu06.1992
Skills
- Provided excellent customer service to patients
- Able to multi task
- Insurance claim follow up to get payments
- Dental records management
- Scheduling
- Able to train patients to follow new protocols or guidelines
- Able to maintain set goal for production
- Able to provide close estimate of patient portion
- Dental office administration
- Front office operations
- Dental materials knowledge
- Managing office supply inventory
Timeline
Teacher's Aide Volunteer
Renton School District
12.2016 - 06.2017
Teacher's Aide Volunteer
Renton School District
11.2014 - 06.2015
Dental Front Office Manager
Christine Kirchner DDS
05.2003 - 06.2005
Business Administration Diploma And Bookkeeping - Business Administration And Bookkeeping
Hawaii Business College