Arlene Cash
Los Angeles,CA
Summary
Experienced case manager with over a decade of expertise in social services. Eager to utilize strong interpersonal skills in the customer service field. Proven track record of effectively managing complex cases and providing comprehensive support to individuals in need. Adept at building rapport with diverse populations and navigating challenging situations with empathy and professionalism. Committed to delivering exceptional service and fostering positive relationships to ensure client satisfaction.
Overview
11
11
years of professional experience
Work History
Counselor
Evolve Wellness Inc.
11.2022 - Current
- Conducting therapy sessions with individuals and groups
- Collaborating effectively with all care team members.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Case Manager Specialist
Volunteers of America
06.2022 - 10.2022
- Conducted thorough screenings and assessments, gathering vital information across various domains such as functional, environmental, psycho-social, financial, employment, housing, educational, and health aspects
- Collaborated closely with clients to devise personalized plans, addressing both short- and long-term goals through case conferences and coordination with interdisciplinary teams and community resources
- Advocated for clients’ rights, facilitated connections with suitable resources, and meticulously documented interventions and progress to enhance their self-sufficiency and overall well-being.
Participant Coordinator
LA Family Housing
01.2018 - 05.2022
- Provided life skills training and supportive services to individuals and families referred by the Department of Mental Health
- Organized and facilitated service plan meetings, working collaboratively with participants and Housing Navigators to devise and execute personalized plans
- Actively contributed to interim housing and community meetings, offering valuable insights and fostering collaborative solutions.
Mental Health - Case Manager
LA BioMed (Options for Recovery)
02.2014 - 12.2017
- Offered comprehensive case management services to chemically dependent pregnant/parenting women and their children, ensuring access to essential support and resources
- Conducted interviews and evaluations to gather psychological history and developed tailored Family Service Plans to address the unique needs of clients.
Education
Bachelor of Arts - Psychology
California State University - Northridge
Skills
- Case Management
- Advocacy
- Communication
- Empathy and Active Listening
- Resource Management
- Collaboration
- Cultural Competence
- Documentation and Reporting
- Crisis Prevention and Intervention
Languages
English
Spanish
Professional Working
Timeline
Counselor
Evolve Wellness Inc.
11.2022 - Current
Case Manager Specialist
Volunteers of America
06.2022 - 10.2022
Participant Coordinator
LA Family Housing
01.2018 - 05.2022
Mental Health - Case Manager
LA BioMed (Options for Recovery)
02.2014 - 12.2017
Bachelor of Arts - Psychology
California State University - Northridge
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