Summary
Overview
Work History
Education
Skills
Certification
Assessments
Awards
Personal Information
Timeline
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Arlene Chestnut Hayes

Summary

Experienced with developing and implementing supportive youth programs to address diverse needs. Utilizes effective communication and active listening to build trust and rapport with young individuals. Track record of employing conflict resolution and mentoring skills to guide youth towards constructive behaviors.

Honest professional providing exemplary care and compassion to youngsters experiencing life disruptions. Focused Adolescent Counselor helping children and teens develop coping skills to solve problems.

Conscientious Youth Counselor with program development and coordination experience. Strongly rooted in integrity and effective communication. Dedicated to fostering youth success and progress.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Youth Counselor

Capital District Juvenile Detention Center
09.2018 - Current
  • Monitored youth behavior and offered guidance and support for positive change.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Supervised youth in engaging environment to promote security and safety for all teenage youth.
  • Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
  • Provided crisis intervention and emotional support to youth.

Direct Support Professional

Vanderheyden Per-Diem
05.2021 - 03.2024
  • Medication Administration
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.

Addiction Counselor

New Choices Recovery Center
07.2020 - 03.2023
  • Medication Supervision
  • Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
  • Developed customized aftercare plans for discharged clients, ensuring they had access to ongoing support services upon completion of formal treatment programs.
  • Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
  • Established strong rapport with clients through active listening techniques and empathy, creating an environment conducive to healing.
  • Served as a liaison between clients and social service agencies, advocating for additional resources whenever necessary.

Addiction Technician

CONIFER PARK
11.2019 - 05.2021
  • Enhanced overall program effectiveness by assisting in the development of new treatment methodologies based on current industry research findings.
  • Supported successful transitions from inpatient to outpatient care by assisting with discharge planning and coordinating ongoing support services.
  • Reduced relapse rates for patients by conducting thorough assessments and developing tailored treatment plans to address each patient''s unique needs.
  • Increased patient engagement with therapy sessions through compassionate listening and empathetic communication skills.
  • Assisted medical professionals with administering medications as needed, carefully adhering to all safety protocols and documentation requirements.

Residential Counselor

Saint Anne Institute
01.2015 - 09.2018
  • Provided daily living skills, social skills, and therapeutic counseling.
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Implemented behavior modification techniques designed to promote positive change in residents'' lives.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.

Direct Support Assistant

Saint Vincent House
10.2005 - 12.2015
  • Enhanced client satisfaction by providing timely and accurate assistance with daily tasks and projects.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Trained and supervised employees on office policies and procedures.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Trained new Direct Support Assistants on best practices for effective client care delivery within the organization''s guidelines.

Direct Support Professional

Greystone Programs
05.2003 - 07.2012
  • Direct Care, Medication Administration, Supervision, Transportation
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Education

Associate of Arts - Business Administration

American InterContinental University
Schaumburg, IL
12-2015

High School Diploma - Business

Beacon High
Beacon, NY
01-1983

Skills

  • Typing Skills
  • Direct Support
  • Child Care
  • Mental Health
  • Disability
  • Direct Care
  • Microsoft Excel
  • Microsoft Office
  • Powerpoint
  • Addiction Counseling
  • Crisis Intervention
  • Medication Administration
  • Individual / Group Counseling
  • Banquet Experience
  • Patient observation
  • Budgeting
  • Analysis skills
  • Medical office experience
  • Organizational skills
  • Typing
  • Applied behavior analysis
  • Autism Experience

Certification

  • Driver's License, 06/01/22, 06/01/30
  • Medication Administration 07/01/25-07/01/26
  • Therapeutic Crisis Intervention Trained 7th Edition,

03/20/25-09/20/25

  • CPR/First Aid 12/24/2024-12/24/26



Assessments

Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work

Awards

Perfect Attendance Award, 12/01/15, Received this award from BJS Wholesale Club

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Direct Support Professional

Vanderheyden Per-Diem
05.2021 - 03.2024

Addiction Counselor

New Choices Recovery Center
07.2020 - 03.2023

Addiction Technician

CONIFER PARK
11.2019 - 05.2021

Youth Counselor

Capital District Juvenile Detention Center
09.2018 - Current

Residential Counselor

Saint Anne Institute
01.2015 - 09.2018

Direct Support Assistant

Saint Vincent House
10.2005 - 12.2015

Direct Support Professional

Greystone Programs
05.2003 - 07.2012

Associate of Arts - Business Administration

American InterContinental University

High School Diploma - Business

Beacon High

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Arlene Chestnut Hayes