Arlene Claxton

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
• Trained 5 staff on referral and intake process.
• Scheduled appointments with specialists on behalf of clients.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Followed up with clients and specialists to inquire about experience and collect reports.
• Linked families to relevant community support to meet non-medical needs.

Achieved all Areas of the front office

• Answered central telephone system and directed calls accordingly.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Maintained confidentiality of information regarding clients and company.
• Resolved customer problems and complaints.
• Provided callers with address, directions, company website and related information.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and submitted purchase orders to maintain stock levels.