Arlene Cole
Henderson
Summary
Dedicated professional with a passion for delivering exceptional service. Strives to bring a blend of professionalism, enthusiasm, and friendliness to the work environment. Proven track record of success in customer-facing roles, adept at building strong relationships and providing top-notch support. Committed to exceeding expectations, consistently demonstrates strong communication skills and a proactive approach to problem-solving. Seeks an opportunity to contribute expertise and positive attitude to a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Coordinator
PinkBox Doughnuts
10.2024 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
Custom Order Operations
PinkBox Doughnuts
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Product Information Specialist -Remote
Williams-Sonoma, Inc.
09.2021 - 03.2025
- Used database to research, gather, analyze and present data.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
- Spearheaded a successful fundraising campaign for new technology upgrades, securing necessary funds through donor outreach efforts and grant writing initiatives.
Event Staff/Wedding Coordinator
WILDHORSE GOLF CLUB
04.2024 - 09.2024
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Lead Cashier
Allegiant Stadium
01.2022 - 12.2022
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Server
PF Changs Restaurant - Planet Hollywood Casino, NV
05.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Host
SkinnyFATS
04.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Baker
Cinnaholic
01.2020 - 08.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Server/Hostess
Famous Dave's
11.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Capriotti's Sandwich Shop
04.2016 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Popeye's Restaurants
03.2017 - 04.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Bridal Stylist/Sales
David's Bridal
01.2015 - 10.2017
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
Education
High School - Choral Arts
Chaparral High School
Las Vegas, NV06.2014
Skills
- Customer Service
- Food Service
- Crew Member
- Inventory
- Management
- Merchandising
- Microsoft Excel
- Sales
- Scheduling
- Training
- Word
- Team Building
- Cash Handling
- Inventory Management
- Customer Service Skills
- Point of Sales System
- NBO
- Aloha
- Shift Management
- Upselling
- Retail Sales
- Restaurant Management
- Assistant Manager Experience
- Interviewing
- Restaurant experience
- Aloha POS
- Serving
- Catering
- Banquet Experience
- Pricing
- Microsoft Office
- Typing
- Time management
- Communication skills
- Organizational skills
- Web development
- Negotiation
- Windows
- Data analysis skills
- Software troubleshooting
- Training & development
- Events management
- Guest relations
- POS
- Guest services
- Marketing
- Profit & loss
- Cost control
- Hospitality
- Leadership
- Grocery store
- Personal assistant experience
- Google Docs
- Fast casual experience
- Mentoring
- Conflict management
- Payroll
- Administrative experience
- Computer skills
- Event planning
- Project management
- Decision-making
- Event setup and breakdown
- Schedule management
- Crisis management
- Special events planning
- Vendor relations
- Guest management
Certification
- CPR Certification
- Food Handler Certification
Leadership Experience
- Mentoring
- Conflict management
- Shift management
- Organizational skills
- Administrative experience
- Restaurant Management
- Assistant Manager Experience
- Interviewing
- Scheduling
- Training
- Team Building
Timeline
Event Coordinator
PinkBox Doughnuts
10.2024 - Current
Custom Order Operations
PinkBox Doughnuts
10.2024 - Current
Event Staff/Wedding Coordinator
WILDHORSE GOLF CLUB
04.2024 - 09.2024
Lead Cashier
Allegiant Stadium
01.2022 - 12.2022
Product Information Specialist -Remote
Williams-Sonoma, Inc.
09.2021 - 03.2025
Server
PF Changs Restaurant - Planet Hollywood Casino, NV
05.2021 - 12.2021
Server/Host
SkinnyFATS
04.2020 - 07.2021
Baker
Cinnaholic
01.2020 - 08.2020
Server/Hostess
Famous Dave's
11.2019 - 05.2020
Shift Manager
Popeye's Restaurants
03.2017 - 04.2018
Assistant Manager
Capriotti's Sandwich Shop
04.2016 - 06.2019
Bridal Stylist/Sales
David's Bridal
01.2015 - 10.2017
High School - Choral Arts
Chaparral High School
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