Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlene Collazo

Davie,FL

Summary

Organized, experienced professional with over 35 years of experience in Credit and Collection analysis. Areas of expertise include but are not limited to analyzing industry data to determine credit viability, debt negotiation and dispute resolution.

Overview

22
22
years of professional experience

Work History

Accounts Control Analyst

Amerijet International
07.2007 - Current
  • Manage credit / collection activity of over 400 accounts
  • Analysis of Dunn & Bradstreet report to determine credit viability
  • Audit credit history of existing customers to determine credit increase or cessation of credit
  • Place delinquent accounts on credit hold until current status is obtained
  • Prepare and distribute weekly credit hold reports to all Sales Reps, Station Managers and Regional Managers
  • Maintain consistent communication with customers, sales reps and managers to ensure that all facets of credit and collection inquiries are managed in timely manner
  • Contact customer’s for purpose of negotiating repayment
  • Incessant review of accounts in order to reconcile delinquent status and disputes
  • Skilled in conflict resolution and negotiation
  • Created training manual currently being used by management to train new employees
  • Maintained low write-off and outside collection agency referral percentages
  • Managed receivables for 19 domestic stations and over 350 domestic company credit accounts
  • Sustained 1% delinquency on $2 million dollar portfolio
  • Identified issues, analyzed information and provided solutions to problems
  • Demonstrated strong organizational and time management skills while managing multiple projects

Credit & Collection Manager

Olen Residential
02.2006 - 08.2006
  • Responsible for complex with over 200 residents.
  • Appeared in Small Claims court to mediate on behalf of company.
  • Prepare and file all small claims affidavits, Stipulation’s and Judgments.
  • Skip trace using National Database, DMV database and credit bureau reports.
  • Establish rapport with attorney’s office to execute writ of possessions and evictions.
  • Performed 80% successful dispute resolutions to prevent small claims suit.
  • Negotiate terms, approved by judge, for purpose of repaying rental obligations.
  • Update Experian, Trans Union and Equifax with updated consumer payments and dispute resolutions.

Collection Analyst

Oce Financial Services
11.2004 - 02.2006
  • Managed delinquent activity of over 900 contracts
  • Liaised closely with Sales Reps., Regional Managers and customers to resolve disputes
  • Approved payment plans, settlements and account sent to outside collection agency
  • Collection calls on accounts over 60 days

Supervisor

Rexall Sundown
06.2001 - 03.2004
  • Managed team of five employees.
  • Interviewed potential employees.
  • Evaluated staff performance and annual reviews.
  • Monitored workflow and coaching to ensure high productivity and positive moral.
  • Analyze aging reports to create Delinquent and Risk Analysis reports on portfolio of over 200 accounts.
  • Approved quarterly and year end write-offs.
  • Implemented training manuals for collection and Accounts receivable procedures.
  • Managed maintenance of over 200 customer files.
  • Approved payment plans and settlement offers.
  • Mentored newly hired employees on training manual to use for reference
  • Maintained compliance with company policies, objectives, and communication goals.

Credit Analyst

Rexall Sundown
10.2000 - 06.2001
  • Analyze Dunn and Bradstreet report, Reimer Report, Industry records and bank references to determine credit approval as well as release of accounts on credit hold.
  • Create new account set-ups
  • Managed monthly collection on one million dollar portfolio.

Education

B.A. Degree - Business

Argosy University (2 Years)
On-line
2013

AAS degree - Multi Media Web Design

Art Institute of Ft. Lauderdale Ft
2001

Associates Degree - Business

Interboro Institute
1998

Skills

  • Critical Thinking
  • Active Listening
  • Complex Problem-Solving
  • Negotiation and reconciliation
  • Research resolution
  • Detail Oriented
  • Customer Oriented
  • Microsoft

Timeline

Accounts Control Analyst

Amerijet International
07.2007 - Current

Credit & Collection Manager

Olen Residential
02.2006 - 08.2006

Collection Analyst

Oce Financial Services
11.2004 - 02.2006

Supervisor

Rexall Sundown
06.2001 - 03.2004

Credit Analyst

Rexall Sundown
10.2000 - 06.2001

B.A. Degree - Business

Argosy University (2 Years)

AAS degree - Multi Media Web Design

Art Institute of Ft. Lauderdale Ft

Associates Degree - Business

Interboro Institute

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