Arlene Cousins

40 hr week

• Responded to crisis situations with calm and professional approach to optimize support.
• Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
• Lead and directed team of 50+ clinical personnel and support staff.
• Communicated with patients, ensuring that medical information was kept private.
• Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
• Ordered clinical supplies and kept check on inventory levels.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Motivated and supervised 15+ civilians and 12+ soldiers in delivering quality patient care.
• Trained students and newly hired Ear Nose Throat technicians.
• Approving authority for leave, and timekeeper
• Patient Booking through the use of CHCS and ALTHA

• 40 hr week
• Supervised clinical operations and administrative functions in Ear Nose Throat, Plastic Surgery clinic.
• Appraised performance and assisted in staff development.
• Coordinated facilities management, human resources and payroll.
• Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
• Lead and directed team of 25+ clinical personnel and support staff.
• Developed and adjusted work schedules for administrative and staff physicians.
• Implement new policies and educate staff on changes.
• Lead and directed incoming students Ear Nose Throat students and rotating Residents
• Responded to crisis situations with calm and professional approach to optimize support.
• Managed physician and nurses' schedules to deliver quality care and services.
• Developed, implemented, revised and evaluated policies and procedures.
• Assessed patients, determined needs and managed care.

• 40 hr week
• Managed and facilitated Hearing Conservation certification and education courses.
• Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Trained newly hired Audiology technicians.
• Collaborated with Audiology and Speech manager to maintain daily clinical operations.
• Implemented the leadership course for all Armed Force personnel in the Landstuhl footprint