Arlene Crosby
Orlando,FL
Summary
Over 20 years experience serving in the human service community resolving conflicts and giving respect, care and guidance for those in need. Developed key skills in group home and ICF environment, including team leadership, crisis management, and conflict resolution. Leveraged administrative abilities and compliance knowledge to ensure smooth operations and high-quality care. Seeking to transition into new field, applying these transferable skills to create positive impact.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Central Florida Group Homes
11.2022 - Current
- Entrusted to handle confidential and sensitive situations in professional matter. Recorded residents' medication administration, residents' pulse, blood pressure and document important health information using Therap
- Supported daily hygiene needs of all residents by assisting with personal grooming. Assisted with daily living activities, and household chores. Helped residents with eating tasks to support healthy nutrition.
- Built and maintained rapport with residents, team members and manager to facilitate trusting caregiver relationship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Program Manager
Central Florida Communities
03.2020 - 09.2021
- Managed and supervised team and daily program operations, complying with policies and regulations.
- Established strong relationships with staff and individuals ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the clients.
- Compiled various reports for successful project completion within deadlines .
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Overnight Resident Manager
Central Florida Communities
09.2016 - 03.2020
- Supervised 64-bed facility ensuring a smooth flow of activities on a routine basis. Monitored direct care activities for optimal patient protections and infection control standards. Demon
- Demonstrate proper use of Safety Care procedures. Report any incidents of abuse in accordance with facility procedures and the Disabled Persons Abuse Negligence Act.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Listen attentively ensuring safety and well-being of residents rights and promote optimal quality of life standards.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
Education
Associate of Applied Science - Electromechanical Engineering,
Technical Career Institute
Brooklyn, NYSkills
- Safety Care, CPR, Nutrition First Aid, Professional relationships,
- Effective communication, Medication administration, Behavioral support, Motivational skills, Community resources, Staff supervision,
- Crisis management, Staff scheduling, Resident support, Employee performance management,
- Policy and procedure implementation, Resident documentation, State reporting requirements
Affiliations
- ToastMasters
Additional Information
Realtor with Keller Williams.
Timeline
Direct Support Professional
Central Florida Group Homes
11.2022 - Current
Program Manager
Central Florida Communities
03.2020 - 09.2021
Overnight Resident Manager
Central Florida Communities
09.2016 - 03.2020
Associate of Applied Science - Electromechanical Engineering,
Technical Career Institute
Similar Profiles
Taylor ComeauxTaylor Comeaux
Real Estate Agent at Florida Homes Realty Professional GroupReal Estate Agent at Florida Homes Realty Professional Group
JUSTINE VALENTINJUSTINE VALENTIN
Scheduling Coordinator/ Administrative Support at Central Florida Pulmonary GroupScheduling Coordinator/ Administrative Support at Central Florida Pulmonary Group
Brenton HarveyBrenton Harvey
Superintendent at Paradise Homes Group FloridaSuperintendent at Paradise Homes Group Florida