Arlene DeKam

• Function as a liaison between Harbor Hospice and the hospitals in our 5 county region and beyond, cultivating relationships with case managers and the inpatient palliative care teams
• Increase patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations for GIP patients
• Provide effective communication to hospital case managers and physician staff regarding referral process with a focus on decreasing hospital length of stay and increasing hospice length of stay
• Promote positive patient outcomes by identifying potential barriers to discharge and addressing them proactively with the care team.
• Conduct thorough assessments of patients' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for hospice services
• Educate health care professionals on ways to assist with transitions to hospice
• Provide excellent customer service to patients and medical staff.

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• Maintained a high level of client satisfaction by addressing concerns promptly and professionally
• Led a team of intake nurses and referrals liaisons, providing guidance, support, and feedback on their work performance
• Maintained intake statistics and monitored metrics, collaborating with other departments to increase census and length of stay
• Oversaw a team that was working during the COVID pandemic and led team to meet hospital and community needs
• Enhanced team productivity with thorough training sessions and regular performance evaluations
• Thoroughly reviewed patient medical records and provided assessment/admission visits on a daily basis
• Collaborated with leadership team to support and retain staff during a pandemic
• Collaborated with other departments to improve overall service delivery and client outcomes.
• Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
• Fostered a positive work environment that encouraged teamwork, communication, and continuous improvement among all members of the organization.
• Mentored junior staff members, providing guidance and support to help them grow professionally within their roles.

• Enhanced resident satisfaction by implementing personalized care plans and addressing individual needs.
• Maintained a safe living environment for residents by enforcing policies and conducting regular inspections.
• Ensured timely response to emergencies with well-rehearsed emergency protocols and staff preparedness.
• Streamlined communication between residents, families, and staff by establishing clear channels of communication.
• Managed daily operations efficiently while adhering to budgetary guidelines, optimizing resource allocation.
• Evaluated staff performance regularly, providing constructive feedback for continuous improvement and professional growth.
• Collaborated with multi-disciplinary teams to coordinate comprehensive care plans tailored to meet each resident''s unique requirements effectively.
• Implemented measures to enhance staff morale, fostering a positive work atmosphere that translated into improved overall care for residents in the facility.

• Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
• Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
• Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
• Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
• Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
• Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
• Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
• Lead and directed team 10 clinical personnel and support staff.
• Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.

• Improved patient comfort by providing compassionate palliative care and symptom management.
• Developed individualized care plans for patients, addressing their unique needs and preferences.
• Enhanced patient and family understanding of illness progression through clear communication and education.
• Collaborated with interdisciplinary teams to ensure holistic care for patients with life-limiting illnesses.

• Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
• Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
• Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
• Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
• Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
• Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.

• Enhanced patient care by providing comprehensive assessments and developing individualized care plans.
• Reduced hospital readmissions through close monitoring of patients and timely intervention in case of complications.
• Promoted a positive healing environment by implementing evidence-based nursing practices and maintaining open communication with patients and their families.
• Streamlined medication administration processes, ensuring accuracy and adherence to physician orders.
• Improved patient care by thoroughly reviewing and analyzing MDS assessments for accuracy and completeness.
• Enhanced interdisciplinary communication by collaborating with healthcare team members on individualized care plans.