Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Arlene DeMita

Amsterdam,NL

Summary

I am a Business Transformation Leader at IBM with over 20 years of experience in helping clients solve critical business and people challenges. As a Senior Partner and Vice President, I lead the service lines within Northern, Central, and Eastern Europe, covering Business Process Outsourcing, Talent Transformation, Data and Technology, Customer Transformation, Sustainability and Finance/Supply Chain services. My mission is to put the success of my clients first, by leading a collaborative global team of over 10,000 sales and delivery professionals and delivering dynamic, transformative, and critical services. I leverage strategic alliances and innovative technologies, such as Workday and ServiceNOW, to enable digital journeys and drive growth and innovation. I am also a Client Engagement Partner for key accounts, a People Leader for IBM's Transform to Grow initiative, and an Executive Sponsor for the LEAD network for Gender Parity.

Overview

16
16
years of professional experience

Work History

VP and Senior Partner, Business Transformation

IBM
Hybrid
06.2023 - Current
  • Growth Platform Leader for the service lines within NCEE including all BPO solutions, Talent Transformation, Data and Technology, Customer Transformation Finance and Supply Chain and Sustainability
  • Lead business line that achieved 600M+ USD in Signings, 400M+ in Revenue in 2023, with sales and delivery covering a market of 37 countries

VP and Senior Partner, BPO, Talent, FSCT Services

IBM
Remote
06.2021 - 05.2023

Sales leader leading teams that drove pipeline origination and growth, exceeding sales targets of 600M+ and achieving double digit YOY growth

Delivery Execution executive and process owner, responsible for contracting and contract profitability for a 600M+ consulting services organization

Client Executive Partner for elite accounts cross the market geographies

People Engagement Leader - member of IBM's Employee Engagement and Business Transformation leadership team and the Partner Promotion Panel globally.

Executive sponsor - LEAD network for Gender Parity Career coach and people manager; lead a matrixed organization globally of 10K+ IBMers

Senior Partner - EMEA Cloud Advisory & Tech Transformation, Northern Europe T&T Leader

IBM
06.2021 - 06.2022
  • Consulting Leader for the EMEA Cloud and Tech Advisory business and Northern Europe Market and Service Line Leader within Talent Transformation and BPO.
  • Northern Europe Market Leader within Talent Transformation and BPO. Responsible for P&L of 300M+ operations, EMEA level pipeline origination, sales and revenue EMEA wide. Client Quality and Delivery Engagement Partner for several key European clients.

Partner - France and French speaking Africa

PwC
Paris (Hybrid)
08.2019 - 06.2021
  • Partner in Technology Consulting responsible for HR Transformation and EMEA Technology for the firm, focused on sales, solution origination and delivery execution on key client engagements
  • Exceed annual sales targets YOY in excess of 200M+, revenue targets of 125M+ at target contract profitability
  • Achieved personal scorecard results of 25M in new signings YOY
  • Led team cross regionally of delivery and sales consulting professionals cross European markets
  • Global leader for Workday Alliance

Partner

PwC
USA (Remote)
06.2015 - 07.2019
  • Senior executive leading the US HR digital and strategic transformation and HR Technology businesses (Workday, SAP, Oracle) with focus on enterprise strategy cross industries, delivery execution and quality excellence
  • Exceeded Sales, Growth and Revenue targets YOY
  • Exceeded scorecard KPIs YOY. Managed consulting portfolio of accounts with annual revenues in excess of 600M USD in 2019, cross public sector, consumer, tech, and industrial products and manufacturing industry clusters
  • Market maker; exceeded pipeline origination targets at 4x of sales signings targets
  • Originate, sell and deliver on the global HR Transformation and SAP/ SuccessFactors/ Fieldglass/ Qualtric and Workday professional services in collaboration with software alliance partners.
  • Senior leader in the development of digital workplace solutions with a focus on global innovation and emerging trends. P
  • People development leader including strategy owner for remote workforce development for highly matrixed teams of employee and contingent labor Global SAP SuccessFactors Relationship leader - led to the firm being awarded Large Enterprise Partner of the Year by SAP in 2019

AVP - Enterpise Application Services (Cloud Technology)

Cognizant
09.2012 - 06.2015
  • Executive leader for Enterprise Application Consulting, Implementation and Managed Support Services organization with a global team of 12000+ technology, sales and business consulting professionals.

Sr Manager - Global Offer Lead (Tech Product Management and Consulting)

Accenture
10.2007 - 09.2012
  • Owned five-year offer strategy and roadmap for Product and Offer Innovation within the Talent and Learning Business Process Outsourcing operation.

Education

Global Management Programme - Business Administration and Management, General

ESCP Business School
11.2022

MHSA -

Strayer University
04.2009

BA - Humanities/Humanistic Studies

McMaster University
04.2003

Skills

  • Executive Leadership of large enterprise organizations
  • Deeply experienced management and strategy consultant with strong technology leadership expertise
  • Operations Oversight
  • Growth Planning and Business Development
  • Revenue Generation and Global Sales
  • Market Maker

Languages

French
English

Affiliations

  • Society of Women Engineers
  • LEAD Network (Gender Parity)

Timeline

VP and Senior Partner, Business Transformation

IBM
06.2023 - Current

VP and Senior Partner, BPO, Talent, FSCT Services

IBM
06.2021 - 05.2023

Senior Partner - EMEA Cloud Advisory & Tech Transformation, Northern Europe T&T Leader

IBM
06.2021 - 06.2022

Partner - France and French speaking Africa

PwC
08.2019 - 06.2021

Partner

PwC
06.2015 - 07.2019

AVP - Enterpise Application Services (Cloud Technology)

Cognizant
09.2012 - 06.2015

Sr Manager - Global Offer Lead (Tech Product Management and Consulting)

Accenture
10.2007 - 09.2012

Global Management Programme - Business Administration and Management, General

ESCP Business School

MHSA -

Strayer University

BA - Humanities/Humanistic Studies

McMaster University
Arlene DeMita