Arlene Diaz
Kissimmee,FL
Summary
Motivated professional experienced in tackling new challenges with a strong work ethic and adaptability. Delivered consistent results through effective organization and interpersonal skills while thriving in high-pressure environments. Focused on enhancing organizational brand by mastering new skills and navigating diverse situations.
Overview
1
1
Language
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Managing traffic
Allied Universal Security Services
Orlando, FL
06.2023 - Current
- Executed day-to-day duties with accuracy and efficiency to ensure smooth operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified customer needs promptly to enhance service delivery.
- Assisted customer requests and answered questions, contributing to increased satisfaction.
Customer Service
Frontier Airlines
Orlando, FL
12.2025 - 08.2026
- Established customer service standards and monitored staff compliance.
- Resolved return and exchange requests using company policies.
- Responded to customer inquiries for Bags Inc. through phone and email.
- Tracked orders, shipments, and delivery updates for Bags Inc. customers.
Patient Care Technician
AdventHealth
Kissimmee, Florida
09.2016 - 05.2026
- Assisted nurses with patient transfers, repositioning, and mobility support.
- Measured vital signs and documented readings in electronic health records.
- Supported AdventHealth patient care team with bathing, grooming, and daily hygiene needs.
Education
Prospect Academy
Dorado,PR, PRMedical Assistant
Brand Ford Hall
Springfield , MA 09.2007 - 09.2008
CNA - Certified Nursing Assistant
Utupia
Kissimmee, FlSkills
- Traffic control
- Customer service standards
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- First Aid/CPR
- Customer service
Languages
Spanish
Professional
Timeline
Customer Service
Frontier Airlines
12.2025 - 08.2026
Managing traffic
Allied Universal Security Services
06.2023 - Current
Patient Care Technician
AdventHealth
09.2016 - 05.2026
Medical Assistant
Brand Ford Hall
09.2007 - 09.2008
Prospect Academy
CNA - Certified Nursing Assistant
Utupia