Arlene Edwards-Lane
Richmond,CA
Summary
To secure a position within a results-oriented organization that seeks an ambitious and hard working individual, where my acquired experience and skills will be utilized towards continuous growth and success for the company and myself.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Liensale Perfection Specialist
K & L Towing
06.2022 - Current
- Develop and implement process improvements enhancing operational efficiency
- Analyze data trends to support strategic decision-making and reporting accuracy
- Collaborate with cross-functional teams to streamline project workflows and communication
- Train new staff on best practices, ensuring adherence to organizational standards
- Analyze sales data to identify trends and adjust marketing strategies accordingly
Customer Service Rep
Goodwill Industries
01.2015 - 01.2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty
- Coordinated with logistics department to expedite shipping for urgent customer orders
- Collaborated with team members to improve service workflows, streamlining customer interactions
- Assisted in inventory management by tracking stock levels and reporting discrepancies promptly
- Responded to customer requests for products, services, and company information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Assisted customers in navigating company website and placing online orders, improving overall user experience
Home Care Provider
Helping Hands Home Care Services
01.2013 - 01.2015
- Provided toileting and incontinence care
- Assisted with medications, physical therapy, and a range of motion and exercise programs
- Assisted clients with mobility and personal hygiene while maintaining dignity
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients
Sales Associate
Dollar Tree
01.2012 - 01.2013
- Conducted cash handling procedures with accuracy, maintaining financial integrity
- Led daily sales floor operations, ensuring smooth transactions and customer satisfaction
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
B.S. - Computer Science, Hardware Engineering
San Jose State University
01.1994
Associate of Arts - Desktop Publishing
Evergreen Valley College
San Jose, CA01.1992
Skills
- Client support
- Skilled in operating PC and Mac platforms
- Point of sale operations
- In-home care
Certification
- Mental Health First Aid Certification - 2012
- Windows System Management Certification - 1998
- O.I.C.W. Institute - COBOL & Pascal Computer Programming Certification and Word Processing Certification - 1986
Timeline
Liensale Perfection Specialist
K & L Towing
06.2022 - Current
Customer Service Rep
Goodwill Industries
01.2015 - 01.2016
Home Care Provider
Helping Hands Home Care Services
01.2013 - 01.2015
Sales Associate
Dollar Tree
01.2012 - 01.2013
B.S. - Computer Science, Hardware Engineering
San Jose State University
Associate of Arts - Desktop Publishing
Evergreen Valley College
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