Arlene Felix

• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Completed bi-weekly payroll for 40 employees.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

• Generated, posted and attached information to claim files.
• Posted payments to accounts and maintained records.
• Maintained confidentiality of patient finances, records and health statuses.
• Carried out administrative tasks by communicating with patients , distributing mail and scanning documents.
• Bill Electronically with Dental Exchange
• Submit all Health Net / Liberty Dental Encounter Forms through their Portal.
• submit all Pre Authorizations and Referrals

Greet Patient's, Check Insurances eligibility , pull charts.

Work on Recall List . Present treatment plan go over Insurance coverage w/ HMO Upgrades , PPO and Denti-Cal and go over payment options. Bill PPO and Denti-Ca Electronically Submit HMO Encounter Claim Forms.

Submit Preauthorization. Work on pendig treatment and maintain a full productive schdule.

Greet and Check in Patients, Schdule appointments , work on recall list. Check out patient and collect payment, create new patient accounts.