Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlene Fernandez Johnson

Summary

Project Coordinator with over 9 years of experience in managing diverse projects across educational and infrastructural sectors. Skilled in overseeing project execution, ensuring compliance with objectives, and maintaining meticulous documentation. Demonstrates proficiency in multitasking and stakeholder communication, complemented by a strong foundation in project management and administrative support.

Overview

10
10
years of professional experience

Work History

Collections Agent

PSCU
08.2024 - Current
  • Contacts Client's past due borrowers through outbound calling campaigns using dialing technology or manual dialing tools to effectively resolve accounts up to 60 days past due.
  • Maintain accurate documentation of collection efforts and reasons for delinquency and makes acceptable arrangements to resolve past due loans.
  • Follow department calling scripts and procedures created for the relevant delinquency queue and Client specific requirements. Update borrower address, phone numbers, and other contact information.
  • Adhere to all federal, state, local and internal laws, regulations, and policies in connection with the first party collection of past due loans and credit cards
  • Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
  • Perform other duties as assigned

Customer Service Agent

ALORICA
11.2023 - 08.2024
  • Handle customer orders and transactions with precision, ensuring timely and accurate processing
  • Resolve customer issues efficiently, enhancing overall satisfaction and retention rates
  • Utilize CRM software to track and manage customer interactions, maintaining detailed records
  • Collaborate with team members to streamline order processing, reducing errors and delays
  • Implement feedback to improve transaction processes, contributing to operational excellence

Project Coordinator

FYBERKON
03.2023 - 08.2024
  • Supervise current projects and coordinate all team members to keep workflow on track
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
  • Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
  • Communicate with clients to identify and define project requirements, scope and objectives

Project Coordinator

Motive Infrastructure Solutions
02.2022 - 03.2023
  • Support project managers with administrative tasks such as collecting data and tracking
  • Prepare and present detailed status, risk and resource reports to management
  • Executing a variety of project management administrative tasks such as billing and bookkeeping
  • Keep projects on schedule by managing deadlines and adjusting workflows
  • Supervised multiple projects
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events
  • Maintained database and spreadsheets with accurate inventory and status
  • Created job files for each project and maintained current data in each file
  • Provided input and feedback on departmental initiatives, directives and strategies

Lead Teacher

International Montessori House Of Children
06.2021 - 02.2022
  • Responsible for managing toddlers while in school
  • Supervising the children during any activity
  • Teaching self-learning at a young age
  • Planned and implemented different daily activities to enhance overall development and growth of every student
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula
  • Worked one-on-one with students and student teachers to increase overall classroom success

Lead Teacher

Kiddie Academy Of Watchung Square
05.2020 - 05.2021
  • Work with preschool staff to maintain the creative curriculum
  • Prepare classroom lesson plans and schedules
  • Help and supervise children during any activity
  • Perform any duty within the classroom

Human Resources Specialist

BJ'S WHOLESALE CLUB
05.2017 - 09.2020
  • Responsible for supporting HR functions in the club
  • Responsible for participating in the hiring process as assigned
  • Facilitate and coordinate team member orientation, assist in updating and maintaining HR records, filing, and team member communication
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
  • Managed payroll processing and benefits to compensate employees for service rendered
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures
  • Oversaw and managed hiring process and assist human resources
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics
  • Advocated for staff members, helping to identify and resolve conflicts
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration

Medical Receptionist

Jefferson Medical
01.2015 - 10.2017
  • Maintains operations by following policies and procedures, reporting needed changes
  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
  • Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
  • Track all phone calls that arrive using our general office number
  • Answer patient questions and provide assistance and directions when necessary
  • Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patients

Education

High School Diploma -

AUL Charter High School
Perth Amboy, NJ
06.2016

Associates of Liberal Arts -

Middlesex County College
Edison, NJ
05.2021

Skills

  • Project Management
  • Project Stakeholders
  • Leadership
  • Problem Solving
  • Filing
  • Billing
  • Student Development
  • Management
  • Multitasking
  • Communications

Timeline

Collections Agent

PSCU
08.2024 - Current

Customer Service Agent

ALORICA
11.2023 - 08.2024

Project Coordinator

FYBERKON
03.2023 - 08.2024

Project Coordinator

Motive Infrastructure Solutions
02.2022 - 03.2023

Lead Teacher

International Montessori House Of Children
06.2021 - 02.2022

Lead Teacher

Kiddie Academy Of Watchung Square
05.2020 - 05.2021

Human Resources Specialist

BJ'S WHOLESALE CLUB
05.2017 - 09.2020

Medical Receptionist

Jefferson Medical
01.2015 - 10.2017

Associates of Liberal Arts -

Middlesex County College

High School Diploma -

AUL Charter High School

Similar Profiles

CREATE PROFILE
Arlene Fernandez Johnson