Summary
Overview
Work History
Skills
Timeline
Generic

Arlene Frango

El Paso,TX

Summary

Dynamic professional with a strong background in operations management and customer service, notably at Norfolk Public Schools. Proven track record in enhancing efficiency and satisfaction through strategic planning and effective communication. Skilled in documentation and reporting, with a dependable work ethic that drives results and fosters positive relationships.

Overview

31
31
years of professional experience

Work History

Owner/Operator

ACS Cleaning Services
01.2020 - 01.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.

Administrative Assistant, II

Norfolk Public Schools
11.1992 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Payroll processing
  • Business operations management
  • Financial reporting
  • Regulatory compliance
  • Preventative maintenance
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Schedule management
  • Document management
  • Time management

Timeline

Owner/Operator

ACS Cleaning Services
01.2020 - 01.2024

Administrative Assistant, II

Norfolk Public Schools
11.1992 - 10.2023

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