Arlene Gonzalez
Lake Elsinore,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Inbound Warehouse Associate
The Home Depot Distribution Center
08.2020 - Current
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
Order Selector
Amazon
09.2018 - 07.2020
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
Customer Service Desk Cashier
Sams Club
04.2015 - 08.2019
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CAAssociate of Science - Administration of Justice
Mt San Jacinto College
San Jacinto, CA05.2024
Skills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Pallet Jack Handling
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Service
- Documentation skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inbound Warehouse Associate
The Home Depot Distribution Center
08.2020 - Current
Order Selector
Amazon
09.2018 - 07.2020
Customer Service Desk Cashier
Sams Club
04.2015 - 08.2019
High School Diploma -
Bell Gardens High School
Associate of Science - Administration of Justice
Mt San Jacinto College