MICROSOFT OFFICE
ARLENE GOOSTREY
ADMISSIONS / MARKETING
GLENDORA,CA
Summary
Accomplished professional with a proven track record at Park Avenue Healthcare & Wellness Center, adept in streamlining operations and enhancing collaboration. Excelled in relationship building and effective communication, significantly improving patient admission processes and marketing strategies. Skilled in event planning and fostering teamwork, consistently achieving beyond set objectives with innovative solutions and meticulous attention to detail. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level AdmissionsCoordinator position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ADMISSIONS / MARKETING - 231 BEDS
Park Avenue Healthcare & Wellness Center
12.2021 - Current
- Responsible for managing and directing admission process to alert appropriate staff members of projected admissions, room changes, discharges and appointments/tours.
- Makes sales call outside the facility to physicians, insurance, hospital discharge planners and other community contacts.
- Confirmed all Medical / Medicare / HMO insurance benefits and eligibility met standards of admissions as dictated by policy.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Knowledge of Point Click Care
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Assisted in patient admission process based on federal and state laws.
- Ensured compliance with state and federal regulations by maintaining meticulous documentation and conducting regular audits of nursing home practices.
- Measured and reported on results of telemarketing initiatives and increased 96.0% occupancy, with 35 Medicare / 20 Skilled HMO in a 231 bed occupancy, 154 BED SNF - 20 BED SAU-57 BED SECURED UNIT.
SOCIAL SERVICE DESIGNEE - 99 BEDS
COVINA REHABILITATION CENTER
08.2016 - 12.2021
- Responsible for assisting the Director of Nursing and IDT team as a liaison and representative of the resident psychosocial support and ensures the identified needs are addressed promptly.
- Collaborated with multidisciplinary teams to ensure holistic care for clients and their families upon admission and discharge back to the community.
- Provided crisis intervention services, deescalating situations and connecting individuals with appropriate resources and in accordance with MDS schedules and revises care plans as necessary to meet changing needs.
- Established a strong referral network with partner agencies, ensuring seamless transitions between services for residents in need of additional supports.
- Worked closely with all staff and physicians to encourage support for special events activity at the facility and involve family members as appropriate to participate in an engaging and fun setting for the residents.
- Assisted Activity Director to ensure compliance with state regulations and facility policies by maintaining accurate documentation of activity programs during Annual DHS survey.
- In collaboration with the interdisciplinary team (IDT) members I assisted in the therapeutic recreational activities for the 36 bed Subacute Unit.
MARKETING DIRECTOR - 99 BEDS
COVINA REHABILITATION CENTER
01.2007 - 08.2016
- Built strong relationships with key hospital referrals, community leaders, case managers, discharge planners and social worker and identify and find new opportunities for alignment, partnering and growth with other referral sources.
- Assist in planning and organizing marketing strategies designed to meet census at 96% occupancy and payor mix goals.
- Work with Sr. Regional Director together with Region 3 Marketing Team to develop monthly plans and strategies with physicians, case managers and discharge planners in the community.
- Directed Hospital Vendor Fair participation and maximizing exposure for healthcare services.
- Mentored admissions team members to assure that the admission process is seamless and positive.
- Communicate with SNF administrator to be abreast of policies affecting admissions and finances.
Education
Bachelor of Science - HOTEL & RESTAURANT MANAGEMENT
SCHOOL OF THE HOLY SPIRIT
PHILIPPINES03.1989
Skills
- Event Planning
- Vendor Relations
- Event Coordination
- Relationship Building
- Effective Communication
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Creative and Innovative
Certification
- Licensed LTC SOCIAL SERVICES DESIGNEE FOR CA
- Licensed ACTIVITY DIRECTOR THROUGH NCCAP
TABLE SETTING FOR TEA COMPETITION
CAPITUS REAL ESTATE AT RIVESIDE COUNTY
"TEA FOR HOPE" A FUNDRAISER FOR HOMELESS TEENAGERS
BEST IN SHOW & UNIQUE CREATIVENESS
2024 - THEME "OLD HOLYWOOD"
2018 - THEME " SLEEPING BEAUTY"
2017 - THEME "THE FARM"
2016 - THEME "AT THE SEA"
2015 - THEME "PEACOCK"
2014 - THEME "THE CARNIVAL"
Timeline
ADMISSIONS / MARKETING - 231 BEDS
Park Avenue Healthcare & Wellness Center
12.2021 - Current
SOCIAL SERVICE DESIGNEE - 99 BEDS
COVINA REHABILITATION CENTER
08.2016 - 12.2021
MARKETING DIRECTOR - 99 BEDS
COVINA REHABILITATION CENTER
01.2007 - 08.2016
Bachelor of Science - HOTEL & RESTAURANT MANAGEMENT
SCHOOL OF THE HOLY SPIRIT
- Licensed LTC SOCIAL SERVICES DESIGNEE FOR CA
- Licensed ACTIVITY DIRECTOR THROUGH NCCAP
Accomplishments
- Achieved 96% Occupancy in a 231 bed nursing home facility in 3 months when the census was down at 132 beds.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
POINT CLICK CARE
Languages
English
Full Professional
Interests
READING
CREATIVE ACTIVITES - TABLE SETTING
FLOWER ARRANGEMENT
HOME STAGING
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