Arlene Gruendler
Wildwood,Missouri
Summary
Seasoned Administrator with background in managing office operations, coordinating with multiple departments, and improving administrative processes. Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline office operations for efficiency and productivity. Proven track record of positive impact on workplace environment and staff morale.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Administrator- Office Manager
Associated Insurance Group
Maryland Heights, MO
10.1986 - 06.2024
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Updated databases with new employee information, job changes and terminations.
- Supported departmental activities by providing clerical assistance.
- Processed payroll information according to established guidelines.
- Provided technical assistance with computer hardware and software issues when needed.
- Managed office supplies inventory and placed orders when necessary.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Prepared reports on various projects for management review.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized company events including holiday parties, team building activities .
- Responded to customer inquiries via phone or email in a professional manner.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored inventory levels and placed orders when needed.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Used judgment and initiative in handling confidential matters and requests.
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with applicable laws regarding employment practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Escrow Closer
Lawyers Title Company
St. Charles, MO
06.1984 - 10.1986
- Processed title insurance policies and issued commitments for title insurance coverage.
- Searched title history and cleared issues.
- Exchanged title-related information with realtors and lending personnel.
- Performed title searches, ordered reports, and obtained clearance documents.
Education
St Charles Community College
City Of Saint Peters, MOSkills
- Office Administration
- Supplies Ordering
- Customer Service
- Employee Supervision
- Attention to Detail
- Office Management
- Deadline Adherence
- Technical Support
- Bookkeeping
- Administrative Support
- Document Management
- Mail handling
AMS Management System - 20 years experience
Certification
- State of Missouri Insurance License - Property & Casualty 08/27/2025
- Notary Republic -St. Louis County - 09/17/2026
Timeline
Administrator- Office Manager
Associated Insurance Group
10.1986 - 06.2024
Escrow Closer
Lawyers Title Company
06.1984 - 10.1986
St Charles Community College