Arlene Guzman

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• Strong attention to detail
• Knowledge of healthcare compliance and documentation standards
• Excellent communication and organizational skills
• Familiarity with HR or CRM systems (ConVosso, JobAdder,ACA App, United Heathcare App, Panda Doc, EZ Texting, Salesforce Health Cloud)
• Understanding of relevant regulations (HIPPA, AHPRA, NDIS, aged care standards)

Verify member Information check for accuracy such as Name,DOB, Address,Email & Phone number.

Get the right quote for member that fits their Lifestyle.

Add payment, congratulate the customer, send price breakdown to member, Send welcome email and text message.

Follow up with members who are on Pending termination.

Update member information for example changing the date when they are going to make a payment for insurance, their birthday, address or phone number.

Using different platforms application to fill out members policy.

• Help assist patient with changing
• Grooming and getting out of bed
• Help with housekeeping
• Assist patient with getting to appointments and other outings
• Assist patient prepare for meal
• Help Patient with medication reminders
• Give medication to patient
• Check client Vitals
• Standard universal precautions
• Accompany patient to appointments
• Monitor patient safety
• Help client stay engaged with their community and social networking

• Maintained clean and orderly checkout areas.
• Greeted customers helping with any questions they had; assisted and helping find the item they are looking for.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
• Issued receipts, refunds, credits, and change due to customers.
• Helped inventory by counting all the merchandise on the shelf and marked it with the phone scanner.
• Floweriest put flower of boutique together for customers.
• In store shopper for the customers.
• Answered phones and took down messages.
• Stocked shelves and marked prices on shelves and items.

• Self motivated agent require to work independently and driven to meet companies sale goal.
• Having ability to sell insurance policies, identify client needs, and close.
• Strong Interpersonal Skills where I built relationship with clients and maintain a loyal Customer base.
• Clear and effective verbal and written communication skills that are essential to explaining policy details to clients.
• Ability to review policy details and terms carefully to ensure accuracy.
• Ability to discuss Policy terms, Premiums and coverage options with clients.
• Ability to use software for policy management customer relation management.
• Having the knowledge to understand different types of insurance products and how they suit the clients needs.

• Handled general office tasks and administrative duties, such as:
• Directed communications between colleagues and customers with great service skills.
• Organized, filed papers, printed, scanned, faxed, and translated documents from Spanish to English.
• Managed contracts for company, updated information for medical insurance.
• Witnessed for notaries.
• Invoiced fax, scan, and make copies into spreadsheets.
• Auto Insurance, Home Insurance, Life Insurance, Brokers Insurance

• Coordinated social, business, and personal calendars for employer.
• Worked with employer organizing social functions, sent invitations, arranged for decorations and entertainment.
• Maintained daily filing system and answered telephones.
• Took messages, opened and distributed mail on a daily basis.
• Manage the Ruff Ryders Studio minted it clean made sure employees did their job.
• Learned how to start and reboot the switch board.
• Song editor.
• Create invoice slip for merchandise stock, Inventory.
• Ship out RRBike crew vest and merchandise.
• Book Inquiry for studio session.
• Bookkeeping.

• Operated cash register to compute and record total sales.
• Placed merchandise in bags or boxes and gave change and packages to selling personnel.
• Assisted customers to select and purchase specified merchandise.
• Resolved customer complaints and requests for refunds, exchanges, and adjustments.
• Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.
• Stocked the items in a neatly matter on the shelves.
• Inventory counted all the items for the company to place an order.
• Answered and took down messages for the owner.