Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlene Harjo

Albuquerque,NM

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Southwest Airlines
09.2009 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Manager

Qwest Communications
05.2003 - 04.2008
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Del Norte High School
Albuquerque, NM

Skills

  • Account Updating
  • Information Security
  • Data Entry
  • Paperwork Processing
  • Complaint Resolution
  • Product Knowledge
  • Problem-Solving Abilities
  • Professional Telephone Demeanor
  • Conflict Resolution
  • Research
  • Team Development
  • Critical Thinking
  • Product Sales

Timeline

Customer Service Representative

Southwest Airlines
09.2009 - 10.2022

Manager

Qwest Communications
05.2003 - 04.2008

High School Diploma -

Del Norte High School
Arlene Harjo