Arlene Hernandez
Downey,CA
Summary
Driven by a results-focused approach, I leveraged my problem-solving and customer service skills at Ultimate Dance Fashion Store to exceed monthly sales targets and enhance shopping experiences. My expertise in POS operations and commitment to teamwork were instrumental in maintaining high standards of store efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Ultimate Dance Fashion Store
2022.05 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Restaurant Team Member
My Lai Kitchen
2022.10 - 2023.12
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Operated register to process payments and collect cash payment for order totals.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Downey HighSchool
Downey, CAGED -
Cerritos Community College
Cerritos, CA06.2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Cash Handling
- Reliability and punctuality
- Store Opening and Closing
- Product Knowledge
- Stocking and Receiving
- Store maintenance
- POS system operations
Timeline
Restaurant Team Member
My Lai Kitchen
2022.10 - 2023.12
Retail Sales Associate
Ultimate Dance Fashion Store
2022.05 - Current
High School Diploma -
Downey HighSchool
GED -
Cerritos Community College
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