Arlene Hernandez
EL PASO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Caregiver/Personal Assistant
Alegre Home Health Care, LLC - El Paso, TX
El Paso
02.2025 - Current
- Overall, maintaining the welfare of elderly and vulnerable adults by assisting with personal care, mobility, and social engagement.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management.
- Created a warm and supportive environment for clients by engaging in meaningful conversations and companionship.
- Managed household tasks, including meal preparation, light housekeeping, laundry, and grocery shopping.
- Scheduled appointments and coordinated transportation for medical visits or social outings.
- Responded promptly to emergencies or urgent situations by following established protocols.
- Monitored vital signs regularly to detect any abnormalities or changes in health condition.
Customer Experience Specialist
Teleperformance USA
El Paso
10.2022 - 11.2024
- Moderate social media content to ensure compliance, boosting user safety, and satisfaction.
- Leverage bilingual proficiency in Spanish and English to expand moderation capabilities, and improve service reach.
- Participate in daily calibration meetings with trainers and team leaders, staying updated on evolving policies and guidelines.
- Work independently in a 24/7 setting, showcasing adaptability, and self-management.
COVID 19 OPERATIONAL ASSISTANT
City of El Paso Fire Department
El Paso
09.2020 - 12.2021
- Provided care and case support focused on the welfare of minors and their families during COVID-19.
- Case managed a high volume of COVID-19 youth cases (ages 4 to 18 years), implementing efficient protocols for isolation, quarantine, and safe return to school and work.
- Provided crucial education to patients, families, and school personnel on virus protocols and safety measures, safeguarding minors and community well-being.
- Provided resources for families in need, such as food bank information and utilities help.
- Adhered to department policies while exercising professional judgment to safeguard minors' well-being.
- Trained new team members as needed.
- Demonstrated flexibility by seamlessly transitioning between remote and on-site work, maintaining productivity and service quality.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Oveana / Integrated Human Capital
El Paso
04.2019 - 05.2020
- Managed complex customer inquiries for Toyota Financial Services.
- Processed payments and account updates, ensuring accuracy and timely service.
- Assisted with tech support for online services, improving user experience.
- Facilitated seamless communication between English and Spanish-speaking clients
Education
Bachelor of Arts - Criminal Justice
UTEP
El Paso 05-2018
Skills
- Empathetic communication
- Conflict resolution
- Bilingual – English and Spanish
- Active listening
- Responsible
Timeline
Caregiver/Personal Assistant
Alegre Home Health Care, LLC - El Paso, TX
02.2025 - Current
Customer Experience Specialist
Teleperformance USA
10.2022 - 11.2024
COVID 19 OPERATIONAL ASSISTANT
City of El Paso Fire Department
09.2020 - 12.2021
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Oveana / Integrated Human Capital
04.2019 - 05.2020
Bachelor of Arts - Criminal Justice
UTEP
Similar Profiles
Diana MadridDiana Madrid
Home Health Care Provider at Alegre Home Health Care LLCHome Health Care Provider at Alegre Home Health Care LLC
Elizabeth ZuloagaElizabeth Zuloaga
Substitute Teacher at EPISD - El Paso, TXSubstitute Teacher at EPISD - El Paso, TX
Efren GarciaEfren Garcia
Technical Assistant at Handyman Services of El Paso, Tx.Technical Assistant at Handyman Services of El Paso, Tx.
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas