Arlene Hurtado
Pico Rivera,CA
Summary
Proven track record in high-stress management and effective customer service, honed at Empire Transportation. Excelled in dispatch software proficiency and stress tolerance, enhancing operational efficiency and customer satisfaction. Demonstrated capability in schedule management and Microsoft Office, contributing to a well-organized, achievement-focused team. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Dispatcher/Customer Service Representative
Empire Transportation
06.2017 - 04.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [6-12] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Dollar Tree
Sales Assosciate
02.2017 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Sales Clerk/ Check Cashing
Pico Liquor
09.2014 - 09.2015
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Boosted sales by effectively promoting products and engaging with customers.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Opened and closed store by balancing cash registers and receipts.
- Performed check cashing for customers based on company policies.
Customer Service Representative
Domino's Pizza
01.2014 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2010
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Schedule Management
- Updating logs
- Route Navigation
- Customer Service
- Microsoft Office
- Dispatch Recordkeeping
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Dispatcher/Customer Service Representative
Empire Transportation
06.2017 - 04.2020
Dollar Tree
Sales Assosciate
02.2017 - 06.2017
Sales Clerk/ Check Cashing
Pico Liquor
09.2014 - 09.2015
Customer Service Representative
Domino's Pizza
01.2014 - 09.2014
High School Diploma -
El Rancho High School
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