Arlene Jaime
Phoenix,AZ
Summary
Skilled in guest services and cash handling, I enhanced guest satisfaction and streamlined operations at Hawthorn Suites Hotel. Leveraging hospitality service expertise and problem-solving skills, I significantly improved check-in efficiency and built strong guest relations, contributing to a notable increase in guest retention. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful face pace setting.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
THE HOTEL SERENE
05.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Associate
Comfrot Inn And Suites
04.2022 - 03.2023
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Front Desk Sales Associate
Comfront Inn
01.2021 - 04.2022
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
Front Desk Supervisor
Hawthorn Suites Hotel
09.2019 - 01.2021
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Arts - General Studies
Glendale Community College
Glendale, AZ05-2014
Skills
- Customer Service
- Guest Services
- Cash Handling
- Problem-solving skills
- Hospitality services
- Guest Relations
- Hospitality service expertise
- Listening Skills
- Reservation Systems
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
THE HOTEL SERENE
05.2024 - Current
Front Desk Associate
Comfrot Inn And Suites
04.2022 - 03.2023
Front Desk Sales Associate
Comfront Inn
01.2021 - 04.2022
Front Desk Supervisor
Hawthorn Suites Hotel
09.2019 - 01.2021
Associate of Arts - General Studies
Glendale Community College
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