Arlene Jones- Morrison
Operation Manager / Social Worker
Kingston ,Jamaica
Summary
Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts, and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for the company. Streamlines processes for efficiency and productivity. Well-versed in applying the multi-faceted approach to managing safety, operations, and productivity across multiple business lines. Merger and acquisitions specialists are adept at creating a seamless integration of new operations and businesses.
Overview
13
13
years of professional experience
Work History
Operations Manager
IBEX Global
Portmore , Jamaica
03.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Manager
Conduent
Portmore , Jamaica
01.2009 - 03.2017
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance on a basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and a positive work atmosphere and administering recognition and rewards programs.
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention by 10%.
- Organized bus and air transport for players for away games and tournaments.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Met with clients to maintain communication to enhance teams' execution on new products.
Education
MBA - Business Management
THE UNIVERSIDAD INTERNACIONAL ISABEL I DE CASTILL
Spain 07.2020
Diploma in Expertise in Coaching And NLP - Business Management
THE UNIVERSIDAD INTERNACIONAL ISABEL I DE CASTILLA
Spain07.2020
Bachelor of Science - Social Work
The University of The West Indies, Mona Campus
Mona St Andrew 07.2016
Skills
- Logistics Oversight
- Financial Statement Review
- Performance Monitoring and Evaluation
- Maintaining Compliance
- Customer Service
- Staff Management
- Administrative Management
- Problem Anticipation and Resolution
- Team Leadership
- MS Office
- Cultural Awareness
Timeline
Operations Manager
IBEX Global
03.2017 - Current
Team Manager
Conduent
01.2009 - 03.2017
MBA - Business Management
THE UNIVERSIDAD INTERNACIONAL ISABEL I DE CASTILL
Diploma in Expertise in Coaching And NLP - Business Management
THE UNIVERSIDAD INTERNACIONAL ISABEL I DE CASTILLA
Bachelor of Science - Social Work
The University of The West Indies, Mona Campus
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