Arlene Luvianos
Waco,TX
Summary
Bilingual (English/Spanish Fluent)
Prioritize projects and multi-task effectively to achieve project goals. Organized with noted experience in administrative management. Highly dependable, self-motivated, hardworking, multi-tasker, detail-oriented, fast-pace environment, work well under stress, troubleshoot, respect, loyalty, and willingness to help others. Passionate about learning and committed to continual improvement. Proven ability to learn quickly and adapt to new situations.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Manager
Temple Mall
12.2023 - 04.2024
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling zoom, indeed interviews, and onboarding new employees efficiently.
- Completed new hire paperwork, scanned and emailed to corporate HR.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Opened, sorted and distributed incoming messages and correspondence. Scanned and uploaded to SharePoint.
- Updated monthly Sales Reports
- Updated quarterly tenant employee information.
- Monitored office supplies, housekeeping supplies to order and replenish stock when necessary.
- Contributed to revenue growth by assisting with marketing initiatives and monthly event planning efforts as needed.
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Developed strong relationships with vendors, tenants negotiating favorable terms for contracts, purchases and repairs needed in units for tenants.
- Assisted General Manager with tenant contracts by negotiating leases and collecting security deposit.
- Assisting General Manager inspecting vacant units and notifying maintenance to complete repairs
- Collected monthly rent, copied, scanned to SharePoint and FedEx checks to corporate.
- Prepared default letters with Ledger report from Appfolio and via hand mailed.
- Track and updated vendor invoices and bills
- Temporarily managed Mall, housekeeping and security employees while General Manager is out of state
Furnace Operator
O-I Glass
08.2013 - 12.2022
- Beginning of shift recorded furnace readings, maintain furnace log sheet thru out shift, entered data in system
- Did walk thru of doghouse inspecting furnaces, checking for leaks, inspected checkers, crowns, electrodes, throat- charger water, chargers, refiner, bins and raw material.
- Monitoring batch system troubleshoot issues if batch house elevators stopped, cullet, conveyors, belts, plugs, hopper, mix batcher or eyes were buried etc.
- Monitoring four computers and responding to alarms for thermocouples, chute, probes, chargers, gas, vision cameras, glass level, stack, temperature, air, combustion, furnace pressure, sensors and electrodes.
- Monitored system per environmental regulations furnace pressure, DeSox, DeNox, Trona, Ammonia, NOx, SO2 and fan
- Monitored batch system of continuously running batches and made sure of no cross-contamination of amber, blue and flint.
- Controlled furnace from panels like chargers, boost, air and gas
- Assured gas reversal, air and fire on auto if not working operated manually.
- Maintained gas and glass level on setpoint
- Color change New Formula to be entered correctly, changed setpoints, checked glass drain, batch distribution, cameras, burners, bubbles to not foam, flames, air and gas.
- Cut glass to measure thickness of glass, ratio, brightness, wavelength and density.
- Checked batch(glass)distribution,glass surface, manual glass level, cameras, flames and combustion on normal daily operation.
- Conducted thorough end-of-shift handovers, communicating pertinent information to incoming operators. Left comments in spreadsheet for supervisor to view of any issues during shift.
- Enhanced furnace efficiency by conducting regular inspections and preventative maintenance. Developed strong problem- solving abilities and hardly any downtime.
- If major issues delayed production due to glass, furnace or batch house, I collaborated with supervisor and plant manager sometimes with corporate member to troubleshoot the issue.
- Improved product quality through close attention to detail and adherence to established procedures.
- Assisted in training new hires on furnace operation procedures, fostering a supportive learning environment for their professional growth.
- Lockout tagout and OSHA safety procedures.
- Hourly check inspection of ware, offlevel, bearing surface, fingernail check, gauging ware meeting specifications.
- Inspected ware for minor, major and critical defects to be reported to hot end. Discarded ware to be reported and immediately notified to supervisor if critical.
- Entered hourly data in spreadsheet of any visionary, gauged and defect ware.
- Checked code, sprayer, lehr, fps ,cameras, sensors, height, conveyors and belts.
- Worked together with quality control and auditor to ensure ware met required specifications before being shipped.
- Maintained goal production and quality up to 90%.
Assistant Operator B
Domtar (formerly AHP)
06.2010 - 08.2013
- Trained new hires, assisted team leaders with machine operation
- Daily paperwork, quality control, troubleshooting
- Preformed quality visuals, lab test, measured diapers, splice verification, diaper bag, packaging specifications & entered data into the system (windows)
- Set up/loaded raw materials efficiently, performed process cleaning
- Assisted machine operators with boxer station, changeovers, changed conveyor web when needed or to be cleaned, threaded material if web lost, changed core formation of size pads, cleaned or changed glue heads & rollers, size change, pulp, sap, millhouse, flipped knives, front wing bracket, ensured raw materials, lockout/tag out & bagger change
- Housekeeping, followed safety and use of chemicals on daily basis
- Scanned and verified raw material, inventory, work order number, pack out, & finished goods.
- Maintained open communication channels within the team, fostering a collaborative work environment conducive to achieving goals efficiently.
Recertification Tech
Experience Works (Kelly Services - Temp)
10.2009 - 04.2010
- Placed first calls for yearly English/Spanish recertification
- Letters mailed requesting information for renewal enrollment (social security benefit letter, pension letter, IRA, proof of other income)
- Made participant files, printed participant information, & archived accurate records
- Contacted seniors to request info so that they could work & continue in the program.
- Skilled at working independently and collaboratively in a team environment.
Customer Service/Business Accounts/Receptionist
LPI Holdings Inc. (Sedona Staffing - Temp)
02.2009 - 05.2009
- Directed incoming calls for a multiline telephone system
- Assisted with letters, mailings, compiled & sorted checks (alpha order)
- Entered information into database for new accounts
- Received correspondence, verified data, modified & updated account information
- Closed out accounts, & notified custodians.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Claims Representative/Customer Service
National Lloyds Insurance
09.2008 - 02.2009
- Filed claims for homeowners/Commercial properties (Spanish/English)
- Fielded incoming calls from victims of natural disasters (hurricane Ike) regarding claims & monitored the status of claim checks
- Data Entry: address, phone numbers, and mortgage Info, etc
- Received a promotion to a permanent position in Commercial Department
- Builders Risk Tech (Residential Renovations, Commercial, New Construction)
- Verified /confirmed information policies, mailed to insured, agents and mortg
- Requested information for the policy to be approved
- Second request sent, checked for money, filed policies in numerical order, and entered data for new policy holders
- Copied, photo scanned, printed, faxed, and other basic bookkeeping/ computer use
- Commercial Tech- Assisted w/monthly renewals, entered data ,verified info, printed policies, mailed policies to agents, mortg/insured's, filed policies, AS400
- Endorsements Tech- Decrease value of policy when risk was substandard and specified applicable endorsements or applied rating to ensure safe profitable distribution of risks, using reference materials.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Control Assembly-Production
Trane (Remedy-Temp)
06.2007 - 05.2008
- Operated computer, printed schematic for proximal unit
- Basic tools: air gun, Makita, pliers, wire cutters, screwdriver, wrenches, etc
- Built control boxes, wired control boxes, line wired units
- Vacuumed/charged units, checked for leaks, wrapped copper, installed thermostats
- Built lid tops for consuls, band saw, glue insulation
- Stocked material and metal for proximate shift.
Education
High School Diploma -
Waco High School
Waco, TX05.2003
Skills
- Corporate Training
- Statistical Process control - MCC Corporate Training Class (6 hr)
- Certification Training Class for Quality Inspection
- OSHA Safety Training course (8 hr) yearly plant safety program
- Office Administration
- Verbal Communication
- Analytical Thinking
- Vendor relationships
- Relationship Building
- Critical Thinking
- Attention to Detail
- Microsoft Office, Outlook, Onedrive, Google-drive, mail merge, Excel, Word, PowerPoint
- Lawson, SharePoint , Appfolio Property Management
- Hiring and Terminations
- Sensitive Document Disposal
- Documentation and control
- Goal Setting
- Data Entry
- Time Management
- Document Management
- Supply Management
- Work Planning and Prioritization
- Document Review
- Electronic Filing Systems
- Negotiation
- 10-key, Typing 45-50WPM
- Staff Management
Timeline
Administrative Assistant/Manager
Temple Mall
12.2023 - 04.2024
Furnace Operator
O-I Glass
08.2013 - 12.2022
Assistant Operator B
Domtar (formerly AHP)
06.2010 - 08.2013
Recertification Tech
Experience Works (Kelly Services - Temp)
10.2009 - 04.2010
Customer Service/Business Accounts/Receptionist
LPI Holdings Inc. (Sedona Staffing - Temp)
02.2009 - 05.2009
Claims Representative/Customer Service
National Lloyds Insurance
09.2008 - 02.2009
Control Assembly-Production
Trane (Remedy-Temp)
06.2007 - 05.2008
High School Diploma -
Waco High School