Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arlene Madrid

Grand Prairie

Summary

Proven Administrative Assistant with a track record of enhancing team productivity and streamlining operations at Texas Department of Family Protective Services. Excels in customer service and office administration, leveraging skills in Microsoft Excel and effective communication to improve efficiency. Demonstrated ability to foster positive relationships and manage sensitive information with discretion.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Sales Associate

Foot Locker
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

SERVER

Paparazzi Chophouse
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized social media platforms to communicate with customers and address inquiries.
  • Enhanced customer engagement through social media interactions.

Receptionist

TREVINO TRANSMISSIONS
03.2020 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Secretary

AMC INTERIORS
08.2019 - 07.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Handled payroll duties efficiently, ensuring accurate and prompt employee payments.
  • Handled tax filings and maintained accurate records for compliance purposes.

Administrative Assistant

Texas Department of Family Protective Services
07.2022 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.

Education

BBA - Accounting

Texas A&M University- Commerce
Commerce, TX
12-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Excellent people skills
  • Listening skills
  • Multi-tasking strength
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Microsoft Excel
  • Customer relations
  • Filing
  • Computer proficiency
  • Clerical support
  • Critical thinking
  • Scheduling
  • Documentation and recordkeeping
  • Recordkeeping
  • Verbal communication
  • Dedicated team player
  • Database entry
  • Mail handling
  • Relationship building
  • Documentation and reporting
  • Invoice processing
  • Records management
  • Keyboarding skills
  • Organization
  • Appointment scheduling
  • Organization skills
  • Telephone skills
  • Customer/Client relations
  • Cash handling
  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Hospitality service expertise
  • Photo and video editing
  • Social media management
  • Content creation

Certification

Human Resources Assistant Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

SERVER

Paparazzi Chophouse
10.2024 - Current

Administrative Assistant

Texas Department of Family Protective Services
07.2022 - 10.2023

Receptionist

TREVINO TRANSMISSIONS
03.2020 - 09.2024

Secretary

AMC INTERIORS
08.2019 - 07.2024

Sales Associate

Foot Locker

BBA - Accounting

Texas A&M University- Commerce
Arlene Madrid