Arlene Mann
Greenwood Lake,US
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CNA
Quality Staffing Solution
07.2023 - 01.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Food Service Supervisor
Sodexo
11.2021 - 07.2023
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Provided direction to staff on proper preparation techniques for menu items.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
CNA
In home private nursing
05.2020 - 08.2021
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation
- Collaborated with peers, [Job title]s, and [Job title]s to brainstorm new activities for patients and discuss ways to resolve issues in [Timeframe] meetings
- Promoted good oral and personal hygiene by assisting patients with shaving, bathing, and tooth brushing
- Cleaned and sterilized equipment to reduce the risk of patient infection and cross-contamination
- Assessed patients to find and treat wounds, behavioral issues, and medically significant symptoms
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety
- Disinfecting equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.
Direct Support personnel
The Arc of Orange County
07.2016 - 04.2020
- Assisted clients in maintaining optimal health by overseeing medication administration and all doctor's appointments
- Used physical therapy to help patients improve their muscle tone, range of motion, and recovery from injuries
- Entrusted with handling confidential and sensitive situations in a professional capacity
- Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information
- Created nutritious meal plans and prepared daily offerings to meet the dietary needs of the patients
- Kept them mentally alert by entertaining, conversing, and reading aloud to patients
- Remained alert to client problems or health issues and responded competently.
Cook/Cashier
Waterfront deli and catering
07.2014 - 07.2016
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts
- Kept track of everything
- Prepared appealing, delectable food using grillers, fryers, and stoves.
- Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift
- Called out ticket numbers, paging, and texting customers to inform them of completed food orders
- Kept track of all company inventory by monitoring multiple databases
- Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests
- Completed owner paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for the owner.
Loading Dock Supervisor
The Home Depot
11.2001 - 06.2014
- Answered multiple calls per daily to help customers with their questions and concerns
- Trained new employees on job responsibilities, company policies, and safety procedures for quick onboarding
- Had an excellent attendance record and was always on time for work
- Used handheld devices and computers to track inventory levels and completed audits to find missing product
- Divided and categorized cargo received
- Inspected and verified incoming shipments for accuracy and completeness.
- Supervised the loading dock team to ensure safety guidelines were followed.
- Ensured all orders were loaded correctly, on time, and in accordance with customer specifications.
- Coordinated daily shipping schedules with other departments to meet customer demands.
- Communicated effectively with truck drivers to coordinate delivery times and pickup locations.
- Analyzed data trends related to order fulfillment processes and recommended improvements where applicable.
- Completed or assisted with difficult or skilled tasks.
- Reviewed supplies inventory levels and purchased necessary items.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Education
Some College (No Degree) - Criminology
Kaplan University
Davenport, IANursing Assistance - CNA -
Hudson Valley Career Training - Newburgh, NY
01.2022
GED -
Middletown, NY
01.2006
Skills
- Maintaining Confidentiality
- Compassionate Communication
- Patient Care
- Basic Life Support
- Patient-Focused Care
- Strategic Planning
- Goal-Oriented
- Staff Discipline
- Quality Assurance
- Adaptable
- Calm and Level-Headed Under Duress
Certification
- Home Health Aid Certified (HHA)
- CPR certified through American Heart Association
- BLS
- ServSafe
- CNA New York certified
- Bloodborn pathogens certified
Timeline
CNA
Quality Staffing Solution
07.2023 - 01.2024
Food Service Supervisor
Sodexo
11.2021 - 07.2023
CNA
In home private nursing
05.2020 - 08.2021
Direct Support personnel
The Arc of Orange County
07.2016 - 04.2020
Cook/Cashier
Waterfront deli and catering
07.2014 - 07.2016
Loading Dock Supervisor
The Home Depot
11.2001 - 06.2014
Some College (No Degree) - Criminology
Kaplan University
Nursing Assistance - CNA -
Hudson Valley Career Training - Newburgh, NY
GED -
Middletown, NY