Summary
Overview
Work History
Education
Skills
Timeline
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Arlene Martinez

Las Vegas,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Results-oriented with developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Member Service Representative

Clark County Credit Union
07.2024 - Current
  • Assist members and focuses on delivering excellent customer service and fostering positive relationships with members.
  • Maintaining accurate records, and ensuring compliance with regulations.
  • Help members with account setup, maintenance, and troubleshooting issues related to their accounts.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Collaborated with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Promoting additional services or products that may benefit members and ensuring they understand their options.

Lead Teller

America First Credit Union
07.2021 - 06.2024
  • Ensuring high levels of customer satisfaction by addressing any issues, resolving complaints, and maintaining a positive banking experience.
  • Overseeing the daily operations of the teller line and managing a team of tellers.
  • Onboarding new tellers and providing ongoing training to ensure they are knowledgeable about products, services, and compliance regulations.
  • Ensuring that all transactions comply with bank policies, procedures, and relevant regulation
  • Managed and balanced cash vault, audits and general ledger accounts. Verified transactions involving cashier's checks, money orders, and account transfers.
  • Executed loan origination process and ordered credit reports.
  • Reviewed loan agreements to confirm completeness and accuracy.

Bilingual Customer Service Representative

Asurion
01.2020 - 05.2021
  • Handling inquiries, resolving issues, and ensuring a positive customer experience.
  • Helping customers with claims for damaged or lost devices, guiding them through the process.
  • Offering troubleshooting advice for various devices, such as smartphones, tablets, and other electronics.
  • Maintaining records, processing claims, and updating customer information.
  • Educating customers about protection plans, warranties, and services offered by Asurion.
  • Met or exceeded sales goals regularly by consistently promoting relevant items to callers.

Crew Trainer

McDonald's
03.2018 - 09.2019
  • Responsible for onboarding and training new employees while also supporting the daily operations of the restaurant
  • Teaching new crew members about menu items, customer service standards, food preparation, and safety protocols.
  • Showing employees how to operate equipment, follow procedures, and maintain cleanliness.
  • Encouraging collaboration and effective communication among crew members to enhance service quality.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.

Education

High School Diploma -

Shadow Ridge High School
Las Vegas, NV
05.2019

Skills

  • Exceptional customer service
  • Leadership
  • Critical Thinking
  • Communication
  • Time Management
  • Attention to Detail
  • Problem-Solving Skills
  • Patience
  • Working collaboratively
  • Technical Knowledge
  • Adaptability
  • Bilingual in Spanish
  • Products, Service, and Financial Knowledge

Timeline

Member Service Representative

Clark County Credit Union
07.2024 - Current

Lead Teller

America First Credit Union
07.2021 - 06.2024

Bilingual Customer Service Representative

Asurion
01.2020 - 05.2021

Crew Trainer

McDonald's
03.2018 - 09.2019

High School Diploma -

Shadow Ridge High School

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Arlene Martinez