Arlene Martinez
McAllen,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
25
25
years of professional experience
Work History
Case Management Support Coordinator II
A-Line Staffing Solutions
09.2024 - Current
- Contacting members telephonically to verify their demographics and schedule an In-Person visit.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
07.2024 - 09.2024
- Assisted members with their insurance plans.
- Verifying benefits.
- Collecting payments from members.
- Assisting members locating Physicians.
Customer Service Representative
Manpower Agency
McAllen, TX
04.2021 - 09.2023
- Performed and reviewed cases to ensure clients received their benefits throughout the pandemic.
- I looked up the clients' information when the clients were missing their children's benefits.
- Searched on Fusion to verify clients with qualified children for benefits.
- Verified accurate client information through the State Database to better assist clients.
Registration Clerk
Rio Grande Regional Hospital
Mcallen , TX
09.2015 - 06.2021
- Reviewed daily reservations and confirmed bookings, working with customers to provide advice and assistance on regulations and requirements for various registration programs.
- Explaining to patients to help them better understand the information that is required.
- Processed cancellations, changes, and special requests promptly.
- Recorded costs accurately and explained an additional fee to patients.
- Assisted other registration clerks with front desk duties, answering questions, and using our reservation system.
Health Unit Clerk
Mission Regional Hospital
Mission , TX
11.1999 - 06.2017
- Maintained a clean and organized work environment, contributing to efficient hospital operations.
- Assisted in developing new procedures for health unit clerks, resulting in increased productivity and streamlined processes.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- Provided exceptional customer service to patients and their families, addressing questions and concerns promptly and professionally.
Education
GED -
CornerStone Christian Correspondence School
Townsend, GA08-2010
Skills
- Data Validation
- Data collection
- Information Security
- Complaint Resolution
- Appointment Scheduling
References
- Gabriela Garibay: Registered Nurse at Mission Regional Hospital (956) 240-5040
- Patricia Gesualdi: Customer Service Supervisor (570) 540-0248
- Armando Martinez: Licensed Professional Counselor (956) 607-7210
- San Juanita Delacruz: Community Health Service Rep. (956) 523-2602
Timeline
Case Management Support Coordinator II
A-Line Staffing Solutions
09.2024 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
07.2024 - 09.2024
Customer Service Representative
Manpower Agency
04.2021 - 09.2023
Registration Clerk
Rio Grande Regional Hospital
09.2015 - 06.2021
Health Unit Clerk
Mission Regional Hospital
11.1999 - 06.2017
GED -
CornerStone Christian Correspondence School
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