Arlene M. Franco
Business Analyst
Ashburn,V.A.
Summary
Results-driven professional focused on leadership, strategic problem-solving, and a commitment to excellence, poised to contribute to organizational growth and success in a dynamic role. Expertise in project management and exceptional communication skills enable the delivery of meaningful results while effectively supporting team objectives. A proactive approach to challenges fosters innovation and drives continuous improvement, ensuring alignment with organizational goals. Passionate about creating impactful solutions that enhance team performance and elevate overall success.
Overview
21
21
years of professional experience
1
1
Certification
1
1
Language
Work History
Lead, Data Analytics
Georgetown University
04.2019 - Current
- Lead the data operations vertical by identifying organizational needs, developing and refining standard operating procedures, and supporting both compliance and program coordination efforts.
- Provide training and ongoing support to advisors, program staff, and senior leadership in data reporting and record management across multiple platforms, including INB Banner, Cognos, and Salesforce.
- Oversee the implementation and maintenance of enrollment, records, and registration processes for online programs serving a large student population with multiple admission cycles.
- Coordinate the entire degree clearance lifecycle, from conferral and diploma ordering to student status updates, partnering with other administrative units for seamless execution.
- Analyze and evaluate program processes, policies, operations, and procedures, using data-driven insights to recommend new project implementation strategies and operational improvements.
- Maintain continuous engagement with stakeholders to ensure efficiency and effective communication within the organization.
- Serve as the architect for institutional data reporting, utilizing enterprise software to deliver analytics on enrollment, retention, and marketing efforts across all academic programs.
- Design and produce reports within Cognos and Salesforce CRM.
- Develop visual data dashboards to highlight key statistics and project trends in admissions and enrollment over time.
Data Management Coordinator
Georgetown University
07.2017 - 04.2019
- Works closely with online graduate departments to create, populate, and key the schedule of classes.
- Supports graduation tracking and degree conferral.
- Oversees the implementation of critical student record processes.
- Acquires, maintains, and exercises all details of student information systems (Banner, Cognos), internal database (Salesforce, Google Forms), as well as detailed knowledge of academic processes and procedures.
- Prepares and submits reports as needed.
- Interacts heavily with Registrar’s Office, and is responsible for managing all official documentation related to students’ academic records.
- Facilitated open communication channels among key stakeholders involved throughout project lifecycles allowing transparency during critical decision-making periods.
- Managed relationships with external vendors involved in the procurement or enhancement of various software tools for effective database management.
Spanish Linguist-Contract
SOS International LTD
04.2012 - 04.2019
- Translate confidential documents for required clients and agencies into grammatically correct English.
- Ability to convey, in writing, the cultural and social context of translated materials.
- Ability to screen documents in the target language and provide a summary in English.
- Provided translation instruction and support/leadership for co-workers, contribute in a team-oriented environment.
- Intelligence support responsible for delivering accurate translation, set up, and constant improvement of operational procedures focusing on quality control.
Associate Registrar
Ana G. Mendez University System
06.2014 - 07.2017
- Prepares preliminary and final transfer credit evaluations.
- Advises prospects on admissions, enrollment, and financial aid.
- Creates and maintains forms required to updates student records and files.
- Prepare and revise study plans and advise and participate in course programming.
- Participate in the elaboration and implementation of the site retention plan.
- Process and submit grades and attendance through Banner & Putty software.
- Designated certifying official for SEVIS and Veterans.
- Maintains and correctly manage confidential information in accordance to FERPA regulations.
- Researches and verifies that students’ records meet the admission and registration documentation policies; official transcripts, high school transcripts, recommendations and certification forms.
Title III wire, Contract work through SOS International LTD
Bureau of Alcohol, Tobacco, Firearms and Explosives
03.2013 - 06.2013
- Listen to live audio from target’s line to identify any criminal activities to agents.
- Provide a typed, concise and accurate synopsis of oral and or written communications intercepted that contains the identity of speakers or correspondents, and all locations and events mentioned that pertain to the subject of communication.
- Assisted in training new hires and inexperienced personnel on policies and procedures for the wire room operations.
- Ability to independently interface with clients and co-workers and communicate clearly and concisely.
Admission Representative
Corinthian College
05.2011 - 03.2012
- Recruit, interview, and enroll prospective students to asses’ educational needs by using strong communication and presentation skills.
- Consistent follow up with students in ensuring retention.
- Ensure paperwork and enrollments are accurate, and submitted by deadline to meet compliance regulations.
- Collaborate with team to prepare and host orientation for new and upcoming students.
Enrollment Advisor
University of Phoenix
07.2009 - 11.2010
- Counsel and advised students on degree programs that align with their career goals.
- Demonstrate the highest level of customer service by assisting students through the enrollment process.
- Meet/Exceed monthly goals that were given by management.
- Selected by upper management and directors to be a part of the company’s “Leadership Success Forum.”
- Develop innovative techniques to ensure effective and consistent enrollment.
Bilingual Case Planner
Safe Space
02.2007 - 03.2009
- Conduct weekly office and home visits to evaluate families’ home environment and provide supportive counseling for children and families.
- Carry out intensive case progress reports and family assessment service plans for case records.
- Lead and/or co-lead group training’s for women, families, and teens (Parenting, Teen, After school and Woman Support groups).
- Work with City and State officials in developing plans for clients.
- Responsible for making referrals and maintaining contacts with the Administration for Children Services and other providers.
Certified Bilingual Eligibility Specialist- Civil Service
City of New York Human Resource Administration
01.2005 - 02.2007
- Process Medicaid, Family Health Plus, Child Health Plus, and recertification cases to determine eligibility status.
- Received on average 115 calls from recipients inquiring on their case status.
- Research clients’ cases and resolve issues concerning application status and requirements, social service offers, and referrals to other Human Resource Administration agencies.
Education
MBA - Masters of Business Administration
University of Phoenix
Tempe, AZ 05.2001 -
Skills
Project Management
undefinedClearance
- FBI- NVTC Top Secret Clearance
- Public Trust
Certification
Certificate in Project Management
Timeline
Certificate in Project Management
04-2020
Lead, Data Analytics
Georgetown University
04.2019 - Current
Data Management Coordinator
Georgetown University
07.2017 - 04.2019
Associate Registrar
Ana G. Mendez University System
06.2014 - 07.2017
Title III wire, Contract work through SOS International LTD
Bureau of Alcohol, Tobacco, Firearms and Explosives
03.2013 - 06.2013
Spanish Linguist-Contract
SOS International LTD
04.2012 - 04.2019
Admission Representative
Corinthian College
05.2011 - 03.2012
Enrollment Advisor
University of Phoenix
07.2009 - 11.2010
Bilingual Case Planner
Safe Space
02.2007 - 03.2009
Certified Bilingual Eligibility Specialist- Civil Service
City of New York Human Resource Administration
01.2005 - 02.2007
MBA - Masters of Business Administration
University of Phoenix
05.2001 -
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