ARLENE M. NAVEDO
Davenport,FL
Summary
Detail-oriented health administrative professional with over four years of experience providing comprehensive support to teams and office operations. Proven track record of managing administrative tasks efficiently and maintaining strict confidentiality. Strong organizational skills coupled with excellent communication abilities to coordinate office activities and facilitate smooth workflow. Seeking a dynamic position within the healthcare field where I can effectively apply my skills, leadership abilities, and extensive job experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HIM Operation Supervisor
AdventHealth
02.2025 - Current
- Directed daily Document Imaging operations, ensuring accurate prepping, scanning, quality control, and validation workflows.
- Identified operational issues and escalated concerns to management to improve process efficiency and compliance.
- Maintained and updated online reference materials with the Education Coordinator to support accurate document type identification.
- Oversaw DI equipment maintenance and supply inventory, ensuring minimal workflow disruptions.
- Monitored productivity for 7 direct reports and provided coaching to maintain accuracy, throughput, and departmental benchmarks.
- Performed monthly quality reviews and supported performance improvement initiatives to strengthen accuracy and reliability.
- Led a positive, engaged team environment through clear communication, regular meetings, conflict resolution, and cross-department collaboration.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Coordinated employee schedules, balancing workflow demands and preventing unnecessary overtime expenses.
Consumer Access Lead
AdventHealth Celebration
01.2023 - 02.2025
- Communicate professionally and effectively, both verbally and written.
- Handle complex accounts and address escalations from Consumer Access specialists.
- Possess a positive attitude and provide attentive service to patients.
- Perform tasks including verifying eligibility, arranging financial payments, processing payments, resolving registration errors, and other necessary duties.
- Provide excellent service to both internal and external customers, maintaining respectful relationships.
- Provide coverage and support as required.
- Monitor team performance closely.
- Demonstrate effective time management by monitoring attendance and limiting unauthorized overtime.
- Protect patient data and confidential medical information in accordance with Health. Insurance Portability and Accountability Act (HIPAA) privacy regulations.
- Worked effectively in fast-paced environments.
Pharmacy Technician Supervisor
First Choice Pharmacy
04.2019 - 01.2023
- Communicate with medical offices via fax and telephone regarding medication refills and prior authorization follow up.
- Communicate with insurance companies regarding any coverage issues.
- Create appointments via excel and scheduling platform for patients requesting state assistance.
- Verified inventory received and updated pricing.
- Entered charges and copay collections.
- Placed orders with various vendors/pharmaceutical companies.
- SME for all audits from various insurance companies
- Customer service, such as dealing with customer complaints when other pharmacy staff are unable to.
- Protect patient data and confidential medical information in accordance with Health. Insurance Portability and Accountability Act (HIPAA) privacy regulations.
- Provided staff trainings and assistance when needed.
- Management of cash drawers
- Supervise and delegate tasks in a professional manner to fellow employees.
- Audited registers throughout the day to establish a system of accountability and accuracy.
Trainer
Panera Bread
01.2018 - 04.2019
- Educated new hires on the standard operating procedures set forth by the organization.
- Liaison between the new employees and management.
- Deescalated all situations in which a customer satisfaction was not met.
- Maintained records of new hire training checklist.
- Assisted in preparing all new hires documents for prospective employees.
Education
Bachelor Degree - Health Service Administration
University of Central Florida
Orlando, FL05-2025
Associates Degree - Forensic Science
Polk State College
Winter Haven, FL01.2020
Skills
- Bilingual / Spanish & English
- Excellent customer service skills
- Prominent interpersonal skills
- Great decision-making skills
- Microsoft Office and Epic
- Attention to details
- Ability to complete tasks in a timely manner
- Employee engagement
- Inventory management
- Performance management
- Team leadership
Certification
- Prosci Change Management Certification
Timeline
HIM Operation Supervisor
AdventHealth
02.2025 - Current
Consumer Access Lead
AdventHealth Celebration
01.2023 - 02.2025
Pharmacy Technician Supervisor
First Choice Pharmacy
04.2019 - 01.2023
Trainer
Panera Bread
01.2018 - 04.2019
Bachelor Degree - Health Service Administration
University of Central Florida
Associates Degree - Forensic Science
Polk State College