Arlene Moguel
Brownsville,TX
Summary
Results-driven Store Manager with a proven track record in driving revenue growth and enhancing team efficiency. Expertise in recruiting, training, and motivating teams to achieve, and exceed goals. Skilled in strategic planning and problem-solving to ensure customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Store Manager
Forever 21
McAllen, TX
11.2017 - Current
- Ensured prompt and effective resolution of customer inquiries to enhance satisfaction.
- Developed and implemented strategic plans based on customer service data to boost sales and profitability.
- Facilitated team training programs centered on customer-focused service to foster positive company culture.
- Managed talent development processes, ensuring alignment with company values and enhancing team performance.
- Scheduled shifts for employees to meet operational needs of the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with district management to set standards that increased brand recognition in the market.
General Manager
A’GACI
Mcallen, TX
07.2015 - 11.2017
- Oversaw sales and Operations of one store, ranging from $8.5M sales volume and Approximate 27,000 square feet.
- Directed and inspired a team of 10 management staff to lead 65-85 employees, scaling to 120 during peak seasons.
- Evaluated financial statements and sales activity reports to assess productivity.
- Addressed customer complaints promptly, ensuring consistent high-quality service.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained employees on duties, policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Business Administration and Management
Texas Southmost College
Brownsville, TXSkills
- Customer service
- Inventory management
- Staff training
- Operational efficiency
- Visual merchandising
- Scheduling
- Excellent communication
- Team motivation
- Store opening and closing procedures
- Recruitment and hiring
- Conflict resolution
- Performance evaluation
- Sales strategy
Timeline
Store Manager
Forever 21
11.2017 - Current
General Manager
A’GACI
07.2015 - 11.2017
Business Administration and Management
Texas Southmost College
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