Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlene Morales

Bristol,CT

Summary

Reliable and Caring Outreach Specialist offering tactful and persuasive communication skills focused on increasing program participation and effectiveness. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Overview

11
11
years of professional experience

Work History

Quality Outreach Specialist

ConnectiCare
09.2021 - Current
  • Proactively engage with members to improve health outcomes.
  • Conduct telephonic outreach to educate members about preventive services, medication adherence, and health management.
  • Collaborate with quality team to achieve HEDIS and STAR ratings goals.
  • Analyze data related to medication adherence and quality measures.
  • Develop action plans based on data outcomes to enhance member care.
  • Provide excellent customer service to members, addressing their inquiries and concerns.
  • Assist with medication-related questions and ensure positive member experience.
  • Work closely with pharmacy teams, providers, and other healthcare professionals.
  • Participate in quality improvement initiatives and cross-functional projects.
  • Flexibility and ability to adjust workflow to achieve company goals.
  • Experience with MS office Excel, Word applications, ESI Salesforce, HC360, Marx and Epic platform.

Pharmacy Technician/Dispensary Technician

Arrow Alternative Care
10.2016 - 03.2020
  • Warmly welcome and properly check in customers to computer system as customers enter dispensary.
  • Consult with customers via telephone or in-person to assist with navigating pharmacy system and completing requests.
  • Ordered out of stock medications to ensure patients were taken care of accordingly.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Dispensed medications to customers in accordance with pharmacists' orders.
  • Assisted pharmacist with clearing high volume of prescriptions and customer questions to maintain optimal team efficiency.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Entered orders into system and filled medication orders.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Communicated extensively with customers to provide assistance, support, instructions and education.
  • Managed inventory, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug count.
  • Monitor incoming online orders and filling in timely manner.
  • Help maintain dispensary area clean and organized to make customer experience more peaceful.
  • Balance cash register at end of each shift.

Pharmacy Technician

CVS Pharmacy
05.2013 - 09.2016
  • Set up and modified patient profiles to include current medications and insurance details.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Collected co-payments or full payments from customers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Resolved third-party billing, computer system and customer service issues.

Education

Naugatuck High School

Skills

  • Detail Oriented
  • Empathic/Active listening
  • MS Office Excel and Word proficient
  • Identifying issues and finding effective solutions
  • Efficiently managing tasks and deadlines
  • Analyzing situations, solving problems, and making informed decisions

Timeline

Quality Outreach Specialist

ConnectiCare
09.2021 - Current

Pharmacy Technician/Dispensary Technician

Arrow Alternative Care
10.2016 - 03.2020

Pharmacy Technician

CVS Pharmacy
05.2013 - 09.2016

Naugatuck High School

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Arlene Morales