Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Arlene Morales

Bristol

Summary

Detail-oriented and compassionate professional with extensive experience in healthcare settings, customer service, and administrative support. Proven ability to manage patient records, schedule appointments, and ensure a positive experience for patients and families. Adept at using healthcare software and maintaining confidentiality in compliance with HIPPA regulations. Passionate about providing excellent service in a pediatric environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Outreach Specialist

Connecticare/EmblemHealth
09.2021 - 10.2024
  • Conduct telephonic outreach to educate members on health services, medication adherence, and preventive care.
  • Deliver outstanding customer service by addressing inquiries and resolving concerns with empathy.
  • Collaborate with cross-functional teams to enhance quality metrics and ensure patient satisfaction.
  • Maintain detailed and accurate records using platforms like Salesforce, HC360, Marx, and Epic.
  • Adapt workflows to meet organizational goals and improve efficiency in member engagement.
  • Work closely with pharmacy teams, providers, and other healthcare professionals.

Pharmacy/Dispensary Technician

Arrow Alternative Care
10.2016 - 03.2020
  • Welcomed patients, processed check ins, and ensured accurate input of demographic and medical information.
  • Assisted patients in understanding pharmacy systems and resolving medication related issues.
  • Maintained records of prescriptions, patient profiles, and inventory in pharmacy systems.
  • Communicated extensively with patients to provide education, support and reassurance during visits.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent sales.
  • Contributed to a clean, organized environment to enhance the customer experience.

Pharmacy Technician

CVS
05.2013 - 09.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Created and updated patient profiles, including demographics and insurance information.
  • Processed transactions efficiently and ensured HIPPA compliance while managing sensitive information.
  • Delivered exceptional customer service, addressing inquires related to medications and billing.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained a professional, welcoming pharmacy environment.

Education

High School Diploma -

Naugatuck High School

Tunxis Community College
Bristol, CT
01-2027

Skills

  • Excellent customer service and communication skills
  • Proficient in healthcare software: Salesforce, Epic, HC360, Marx
  • Scheduling and patient record management
  • HIPPA compliance and confidentiality
  • Data entry and administrative support
  • Problem-solving and adaptability

Certification

  • CPR/AED Certification
  • ISSA Certified Personal Trainer
  • Certified Pharmacy Technician

Languages

Spanish

Timeline

Quality Outreach Specialist

Connecticare/EmblemHealth
09.2021 - 10.2024

Pharmacy/Dispensary Technician

Arrow Alternative Care
10.2016 - 03.2020

Pharmacy Technician

CVS
05.2013 - 09.2016

High School Diploma -

Naugatuck High School

Tunxis Community College

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Arlene Morales