Arlene Moya
San Antonio,Texas
Summary
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success.
Trustworthy and dedicated experience serving customers and operating register. Cheerful when assisting customers with requests and meeting special needs.Professional and friendly.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Regional Finance
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained compliance with industry regulations and company policies during the entire loan process.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Cashier / Sales
LFE
06.2017 - 01.2018
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Cashier / Credit Clerk
LFD Team
04.2016 - 06.2017
- Assisted in accounts receivable, cash receipts and collections and daily deposits.
- Kept records of customers' charges and payments.
- Updated client accounts with new information and verified data for informed credit approvals.
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Education
GED
2019
Skills
- Bilingual
- Multitasking abilities
- Basic math
- Good listening
- Responsible
- Basic computer skills
- Adaptability
- Customer assistance
- Team motivation
- Money Handling
- Product and service knowledge
Timeline
Assistant Manager
Regional Finance
09.2022 - Current
Cashier / Sales
LFE
06.2017 - 01.2018
Cashier / Credit Clerk
LFD Team
04.2016 - 06.2017
GED