Arlene Munoz
Orlando,Florida
Overview
8
8
years of professional experience
Work History
Inventory Specialist
Centralized Inventory Management-Disney
09.2023 - Current
- Collaborate daily with multiple departments about contract details, requests, and inspections
- Monitor multiple communication channels with Resort partners
- Collaborated in a project that will roll out resort wide
- Problem solving with the IT department so the program runs efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Monitor multiple communication channels with Resort partners
- Support and collaborate with the training committee to assist the team in working cohesively so everyone fully understands their role and to continue to improve their skills
- Spearhead and implement ideas as part of an employee engagement program that helps boost team morale
- Identify, advise and implement best practices for the Resorts in regards of when its appropriate to schedule non emergency maintenance
Seasonal Event Guide/Entertainment Escort
Universal
11.2021 - Current
- Assist the performers during performances by managing backstage logistics, cueing lines, and providing support as needed
- Interact with Guests during events answering any questions they may have regarding, but not limited to directions within the parks, transportation, ticketing, special events, etc
- Assist with set-up and breakdown of equipment such as barricades and ropes, stage props, and backdrops as well as handle crowd control
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Ensured all safety protocols were followed within the parks premises, minimizing potential risks to guests'' wellbeing.
- Contributed to event success by adeptly handling on-site logistics, including setup, teardown, and troubleshooting issues as they arose.
- Ensured a safe environment for guests by implementing proper safety protocols during events.
- Demonstrated adaptability when faced with unforeseen challenges during events, quickly devising solutions to minimize disruptions and maintain a positive atmosphere.
- Responsible for ensuring the performers during each parade or event can focus on their artistic endeavors without being bogged down by anything else.
High School Baseball Team Assistant
DP High School
08.2021 - Current
- Assist the players in preparing for every game in a safe manner
- Guide, empower and encourage players to reach their true potential and take accountability
- Promote family and unity between the players and parents to make every day a great day
- Boost team morale through the planning and execution of engaging team-building events.
- Ensure accurate record-keeping by maintaining an organized database of important team information and documentation.
- Streamline team communication by implementing efficient scheduling and task management systems.
- Motivate players to surpass their targets, recognizing and rewarding their achievements.
Accounting Analyst
WDW
07.2021 - 09.2023
- Managed and reviewed balances and applied payments received (wires and checks) to the proper customers or accounts
- Researched and corrected misapplied applications of payments
- Worked daily in systems such as Excel, Ensemble, Rimilia and J.P Morgan Access
- Assisted external auditors during annual reviews, providing detailed documentation and clarification on complex accounting issues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Managed multiple simultaneous projects, ensuring timely completion and accurate results in a fast-paced environment.
- Increased interdepartmental collaboration by fostering strong relationships with cross-functional teams in support of business objectives.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Events Assistant
WDW
02.2017 - 01.2022
- Responsible for multiple Cast Members and volunteers
- Assisted with the operations and execution of the races and expos
- Assisted with the operation and organization of the start, staging and finish areas
- Assisted with assessing, and assisting in resolving emergency situations with guests
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Responded to inquiries from the participants and addressed any issues or complaints.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
- Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
Guest Experience Service
WDW
01.2017 - 07.2021
- Resolved Guest grievances such as concerns with longer queues than expected, overcrowding, inclement weather, employee interactions (good and bad), height restrictions, property damage, inoperable attractions, and much more
- Provided appropriate compensation or other amenities to the Guests based on their grievances
- Within our billing team, assisted with adjusting any incorrect entries with the Guests room folios during or after their stay
- Collaborated with multiple management teams throughout the parks and resorts daily
- Resolved guest complaints with empathy and understanding, leading to increased loyalty and repeat business.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Special Events Coordinator
WDW
10.2018 - 11.2019
- Managed the bookings for private portrait sessions including Disney Fairytale Weddings, conventions, private events, groups and private sessions
- Resolved any concerns the Guests may have had pre or post shoot including any last-minute schedule changes
- Organized the schedules multiple systems and advised and coordinated the photographers schedules
- Provided exceptional support prior to the events, addressing any issues promptly and professionally.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Technical Certificate - Operations Support and Services
Valencia College
Orlando, Florida01.2021
Associates Degree -
Valencia College
Orlando, Florida01.2020
Associates Degree -
Monroe Community College
Rochester, New York01.2014
Skills
- Bilingual (Spanish)
- Familiar with calling show times
- Experience with giving time calls
- Excellent organizational and time management skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to adapt to changing schedules and demands
- Proficient in computer software including Microsoft Office Suite (Word, Excel, PowerPoint and Outlook), SharePoint, Tableau, Travel Box, Maximo, hotsos, Guest Service Suite, Haku and Zendesk
- Extensive knowledge of the Theme Park and resorts
- Discretion and ability to maintain confidentiality
- Great reliable self-starter with problem solving and decision-making skills
- Availability to work any shift including days, nights, weekends, and holidays
Timeline
Inventory Specialist
Centralized Inventory Management-Disney
09.2023 - Current
Seasonal Event Guide/Entertainment Escort
Universal
11.2021 - Current
High School Baseball Team Assistant
DP High School
08.2021 - Current
Accounting Analyst
WDW
07.2021 - 09.2023
Special Events Coordinator
WDW
10.2018 - 11.2019
Events Assistant
WDW
02.2017 - 01.2022
Guest Experience Service
WDW
01.2017 - 07.2021
Associates Degree -
Valencia College
Associates Degree -
Monroe Community College
Technical Certificate - Operations Support and Services
Valencia College
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