Arlene Ohman
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, evidenced by my tenure at CBRE. Skilled in administrative support and exceptional communication, I excel in creating inclusive environments and efficiently managing resources. My adaptability and strong work ethic have consistently improved guest services and operational efficiency.
Overview
54
54
years of professional experience
Work History
Administrative Assist Experience Recptn Concierge
CBRE
07.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge creating visitor badges and set-up of Research Tours to provide visitors with access to tour guides and relevant local information as cab service and .
- Managed a variety of tasks simultaneously, as answering phones and transfer, hand out badges, and assist the visitor on the iPad check-in and check out maintaining professionalism and efficiency under pressure.
- Addressed customer and employee inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services as helping with sign-in of visitors on the iPad and creating a sign-in sheet for each visitor customer Research Tours. Track Escort and Non-escort badges on a sheet for Security reasons.
Administrative Receptionist-Res, A,B
Jones Lang Lasalle-Facilities On Acc UOP/HONEYWELL
05.2007 - 07.2022
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
VP Administrative Assistant II Law Dept
UOP A Honeywell Company
01.1999 - 05.2007
- Assisted the General Counsel with business tasks, agreements, set up meetings, and managed secretaries in the department to maximize productivity and training staff on best practices and new software.
- Spearheaded cross-functional initiatives of across departments to achieve legal business goals as working with the President, Patent Dept, the President's Admin and Company Board meetings domestic and international.
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals and legal polices.
Administrative Assistant1 Grade 16
UOP
01.1990 - 01.1999
- Routing calls, delivering messages to the legal staff attorneys, greeting visitors and setting up meetings.
- Maintained confidentiality of sensitive information by adhering to strict privacy contract agreement policies and implementing secure filing systems as the docket system for entering contracts.
- Delivered excellent customer service through prompt responses to client inquiries about agreements, addressing concerns effectively, and building strong relationships with sales employees, engineers and their secretaries.
Senior Secretary Grade 15
UOP
04.1988 - 05.1990
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Streamlined office processes by implementing efficient filing and organizational systems for training of customers in Process Automation and Simulation in the Engineering Dept.
- Coordinated travel arrangements for employees, including flight bookings, hotel reservations, and ground transportation logistics.
Secretary Grade 13 ER&D
UOP
05.1986 - 04.1988
- Handled sensitive information discreetly, maintaining confidentiality when managing new brand project files and financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, spread sheets and memos .
- Provided clerical support to ER&D employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for Catalyst and Petrochemical Department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments, monitored airplane travel and transportation of customers and visitors to the site.
Clerk/Typist
Illinois Lock Company
01.1985 - 05.1986
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks in drafting keys and ordering materials.
- Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
- Improved document organization by efficiently managing electronic and paper filing systems.
- Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.
Kindergarten Assistant
St Peter Elementary School
09.1983 - 06.1984
- Created games with students to increase understanding of subjects.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Enhanced learning experiences by incorporating hands-on activities and creative projects into the kindergarten curriculum.
Secretary
The Quaker Oats Company
06.1979 - 09.1982
- Handled sensitive information discreetly, maintaining confidentiality when managing sales report files or financial data working in the Marketing Library and Business Development Dept.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Answered multi-line phone system and enthusiastically greeted callers and visitors.
- Maintained daily report documents .
- Scheduled appointments and conducted follow-up meetings to clients.
Teacher
Mad River School District/Fairfax, Virginia
09.1970 - 06.1974
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Bachelor of Science - Elementary Education
Valparaiso University
Valparaiso, IN06.1970
Skills
- Customer Service
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Microsoft Teams
- Zoom
- CARS
- PowerPoint
- Excel
- Proactive attitude
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Excellent Multitasking
- Team player mentality
- Telephone Etiquette
- Exceptional communication
- Polite telephone etiquette
- Detail-oriented approach
- Safety Procedures
- Administrative Support
- Vendor interaction
- Reservations Management
- Quality Assurance
- Efficient resourcefulness
- Discreet confidentiality
- Extensive local knowledge
- Reservation coordination
- Management interaction
- Accurate record keeping
- Reporting capabilities
- Office streamlining
- Clear Communication
- Office Support
- Calendar and Scheduling Software
- Organization of Research Tours
- Notary Public expires Apr 1, 2025
Timeline
Administrative Assist Experience Recptn Concierge
CBRE
07.2022 - Current
Administrative Receptionist-Res, A,B
Jones Lang Lasalle-Facilities On Acc UOP/HONEYWELL
05.2007 - 07.2022
VP Administrative Assistant II Law Dept
UOP A Honeywell Company
01.1999 - 05.2007
Administrative Assistant1 Grade 16
UOP
01.1990 - 01.1999
Senior Secretary Grade 15
UOP
04.1988 - 05.1990
Secretary Grade 13 ER&D
UOP
05.1986 - 04.1988
Clerk/Typist
Illinois Lock Company
01.1985 - 05.1986
Kindergarten Assistant
St Peter Elementary School
09.1983 - 06.1984
Secretary
The Quaker Oats Company
06.1979 - 09.1982
Teacher
Mad River School District/Fairfax, Virginia
09.1970 - 06.1974
Bachelor of Science - Elementary Education
Valparaiso University