Arlene C. Padilla
Haines City
Summary
Experienced Operations Manager with expertise in analytical problem-solving and team building. Skilled in fostering strong customer relationships and advocating for a high-quality patient experience. Continuously seeks improvement and delivers exceptional results in the healthcare industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Performance Excellence Specialist
Orlando Health Corporate
12.2023 - Current
- Coordinate the evaluation of quality and process improvement opportunities with Revenue Management Education and Analytics teams to define, People, Process or Technology areas of focus
- Monitor and identify potential areas of non-compliance and vulnerability to risk, submit recommendations for remediation as needed
- Develop project plans and timelines for projects to innovate existing processes
- Collaborate with leadership, stakeholders and patient population to support effective process and performance management
- Provided specialized support to enhance team efficiency.
- Supported project management efforts to achieve organizational goals.
Manager, Practice Operations
OHMG, Craniomaxillofacial Surgery
10.2013 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Hire, train, and mentor staff to build a well-functioning team, centered around the patient care experience
- Help Develop and manage fiscal operational department budget in collaboration with Medical Director and Executive leadership
- Responsible for management of actual performance against budget, provide analysis of variances to administration
- Work with service line leadership and Physician leadership to develop long term strategic plans for the practice
- Cultivate growth and networking efforts for the practice, building and maintaining positive working relationships with referring network
- Project Management of all strategic improvement initiatives; collaborate with multiple stake holders to ensure successful and timely completion of all projects
- Establish and maintain healthy and consistent communication with collaborative partners in central business office, coding department, patient access, marketing, and accounts receivable departments to establish effective rap ore
- Extensive knowledge of Insurance, coordination of benefits, managed care legislation and the overall revenue cycle.
- Oversee maintenance of physical facility to ensure appropriate operations, appearance, and security is withheld to the highest standard.
- Led team to achieve operational excellence, fostering a collaborative work environment.
- Improved team productivity by implementing efficient workflow processes.
- Coordinated cross-departmental projects to achieve departmental goals.
Education
Bachelor of Science - Health Services Administration
Florida Gulf Coast
Fort Myers, FL08-2014
Skills
- Process Optimization
- Project Management
- Customer Relations
- Root-cause analysis
- Issue Resolution
- Budget Management
- Bilingual / Spanish
- Critical Thinking, ability to problem solve effectively and thrive outside of the box
Accomplishments
- Successfully implemented in office surgery program for the Craniomaxillofacial Surgery Department.
- Recipient of the the first annual Orlando Health outpatient Marilyn King Award for achieving top 10% in patient satisfaction scores in 2016, repeat nomination therein after.
- Won most improved patient satisfaction scores for 2018-2019 in Pediatric Urology.
- Attributed to the development of the Spina Bifida Transition Program.
Certification
CRCR
- Certified Revenue Cycle Representative - 2024
Timeline
Performance Excellence Specialist
Orlando Health Corporate
12.2023 - Current
Manager, Practice Operations
OHMG, Craniomaxillofacial Surgery
10.2013 - 12.2023
Bachelor of Science - Health Services Administration
Florida Gulf Coast
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