Arlene Pipkins

• Processed applications for various benefit programs such as Food Stamp, Medical Assistance, and TANF, ensuring compliance with state and federal regulations.
• Assisted clients in understanding eligibility requirements and navigating application procedures.
• Determines initial and continuing eligibility of clients for income maintenance programs such as food assistance, medical services, financial assistance, nutritional assistance, etc. according to federal and state standards
• Interviews clients, explain application procedures and assist individuals in completing application forms for income maintenance programs, requiring extensive public contact both in person and by telephone.
• Prepares summaries of findings to be used in making determination of eligibility for public assistance, ensuring compliance with applicable state and federal laws, rules, regulations, policies and procedures.
• Conducted thorough and comprehensive reviews of documents to verify accuracy and completeness of benefits claims
• Managed a high caseload effectively by prioritizing tasks based on urgency and importance while maintaining attention to detail.
• Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
• Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.

• Streamlined office processes, enhancing efficiency and reducing turnaround times for documentation.
• Coordinated training sessions for new team members, fostering a collaborative work environment.
• Managed scheduling and logistics for departmental meetings, ensuring effective communication across teams.
• Establishes and maintains complex filing systems; prepares and/or oversees the preparation of records for storage and/or archiving; and maintains correspondence and report files.
• Enhanced workflow efficiency with proactive anticipation of deadlines while managing multiple priorities concurrently.
• Prepares and/or oversees the processing of supply requisitions,

and/or other program or agency documents; maintains cost and/or inventory records.

• Organized and maintained legal documents for easy access and retrieval.
• Bank reconciliation for Expense and Trust account using Quick books
• Monitoring collection vs. account receivable
• Assists the legal billing to encode hours worked for each client in the database (Chaos)

• Developed and maintained filing systems, ensuring easy access to critical documents and information.
• Responsible for Administrative/Operations tasks of the organization
• Facilitate payroll account/timekeeping for employeesly hour
• Develop and facilitate team development activities and training for all employee levels
• Create and maintain personnel files for active and resigned/terminated employees
• Manage and perform all employee job offer, exit interviews, new hire paperwork/orientation and termination procedures
• Responsible for Government Compliance and Renewal of business permit/licenses
• Prepare and assist the HR Manager with employee policies and procedures
• Update account receivable database with new accounts or missed payments ( Client Subsidiary Report, Summary of Accounts Receivable Report and Cash Receipt Report)
• Prepare billing and collection (prepare and send out invoices, notices to overdue accounts, monitor and update collection
• Maintain Petty Cash Fund

• Managed recruitment processes and placement of qualified applicants, ensuring the company's manpower requirements are met
• Created job postings and reviewed resumes of applicants
• Update account receivable database with new accounts or missed payments ( Client Subsidiary Report, Summary of Accounts Receivable Report and Cash Receipt Report)
• Prepare billing and collection (prepare and send out invoices, notices to overdue accounts, monitor and update collection
• Facilitated the payroll account for 1,000 security personnel
• In-charged of the inventory and acquisition of office supplies to ensure its availability
• Managed and performed all employee job offer, background check, exit interviews, new hire paperwork/orientation and termination procedures
• In-charged of the inventory and acquisition of office supplies to ensure its availability
• Prepared and Processed Operational reimbursement, prepared, and replenished Petty Cash Fund
• prepares computer documentation for company record tracking purposes
• Filed and maintained reports to provide accurate and updated information

• Assisted in preparation of reports, presentations, and correspondence
• Responsible for Government Compliance and Renewal of business permit/licenses
• Prepared and assisted the HR Manager with employee policies and procedures
• Prepared billing and collection by sending out invoices, notices to overdue accounts, monitor and update collection
• Conducted inventory management for office supplies, optimizing procurement processes to reduce costs.