Arlene Ramirez
9931 Hyatt Resort Dr, San Antonio
Summary
Bilingual professional with strong customer service skills and a focus on efficient team coordination. Proven ability to maintain high standards in fast-paced environments while training new personnel on operational protocols.
Overview
3
3
years of professional experience
Work History
Track Marshal Trainer/Arcade Attendant
Andretti Indoor Karting & Games
San Antonio
03.2024 - Current
- Trained and onboarded new track marshals on safety protocols, flagging procedures, and emergency response while developing hands-on training sessions during live track operations
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Monitored track activities to ensure compliance with safety guidelines and promote a secure environment for all guests.
- Maintained situational awareness in high-pressure, fast-paced environments
Restaurant Hostess/To-Go Server
Outback Steakhouse
San Antonio
11.2022 - 05.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Some College (No Degree) - Undergraduate
The University of Texas At San Antonio
San Antonio, TXSkills
- Bilingual (Spanish)
- Efficient customer service
- Resilient
- Training and coaching
- Team coordination
- Multitasking abilities
Timeline
Track Marshal Trainer/Arcade Attendant
Andretti Indoor Karting & Games
03.2024 - Current
Restaurant Hostess/To-Go Server
Outback Steakhouse
11.2022 - 05.2023
Some College (No Degree) - Undergraduate
The University of Texas At San Antonio