ARLENE RAMOS
Anaheim,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Church Volunteer in the Children's Ministry
Hope Community Center
09.2021 - 10.2022
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Provided compassionate support to congregation members in need of assistance, offering both practical help and emotional support.
Call Center Representative
Wine Country Gift Baskets
10.2013 - 12.2017
- Placed orders for customers and answered any questions they had about the products
- Resolved any customer complaints regarding billing or delivery of products and ensured they felt understood, and validated, and that their concern was addressed in a way that was favorable to them
- Utilized computers and the company's website to enter customer data and order details
Customer Service
Staples
01.2017 - 09.2017
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Front Desk
Goodwill of OC
01.2014 - 06.2014
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Education
Associate of Arts - IDS: Social Sciences
Fullerton College
Fullerton, CA05-2024
Certificate - Administrative Assistant
NOCE
Anaheim, CA05-2018
Associate of Arts - Sociology
Fullerton College
Fullerton, CA05-2024
Associate of Arts - IDS Social Behavior And Self Development
Fullerton College
Fullerton, CA05-2024
High School Diploma -
NOCE
01.2018
Skills
- Bilingual: English and Spanish
- Skilled in Microsoft Word
- Customer service /call center skills
- Event planning, sales, and promoting skills
- Excellent communication skills
- Problem-Solving
- Appointment Scheduling
- Relationship Building
- Administrative Support
- Children's ministry support
- Sorting and Organizing
- Goal Setting
Timeline
Church Volunteer in the Children's Ministry
Hope Community Center
09.2021 - 10.2022
Customer Service
Staples
01.2017 - 09.2017
Front Desk
Goodwill of OC
01.2014 - 06.2014
Call Center Representative
Wine Country Gift Baskets
10.2013 - 12.2017
High School Diploma -
NOCE
Associate of Arts - IDS: Social Sciences
Fullerton College
Certificate - Administrative Assistant
NOCE
Associate of Arts - Sociology
Fullerton College
Associate of Arts - IDS Social Behavior And Self Development
Fullerton College
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