Arlene Ramsey
Orange
Summary
Skilled Civil Mediator with proven track record in conflict resolution and negotiation. Skilled in facilitating productive dialogue, fostering mutual understanding, and driving consensus utilizing critical thinking, cross-cultural sensitivity and emotional intelligence. Strong focus on team collaboration and achieving results. Highly adaptable, reliable, and attuned to evolving needs. Equipped with strong communication, problem-solving, and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Civil Mediator
Mediator's Medium
01.2021 - Current
- Facilitated conflict resolution sessions, ensuring clear communication between parties.
- Developed and implemented mediation strategies tailored to individual cases.
- Trained new mediators on effective negotiation techniques and best practices.
- Analyzed case trends to refine mediation processes and improve outcomes.
- Collaborated with legal professionals to ensure compliance with mediation standards.
- Mediated high-stakes disputes, maintaining neutrality and fostering trust among participants.
- Led workshops on conflict management, enhancing participant engagement and skills development.
- Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
- Conducted thorough research on case backgrounds to better understand the context of disputes and inform mediation approaches.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Facilitated negotiations for successful dispute resolution and improved relationships among stakeholders.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Enhanced community outreach efforts by participating in public speaking events, workshops, and conferences related to conflict resolution topics.
- Resolved conflicts by applying mediation techniques and fostering open communication between disputing parties.
Support Group Facilitator
Greater Essex Counseling Services
05.2016 - 11.2018
- Developed program materials, enhancing participant engagement and understanding of mental health topics.
- Facilitated support group sessions, fostering open dialogue and emotional healing among participants.
- Implemented feedback mechanisms, refining session content based on participant input and outcomes.
- Led workshops on coping strategies, equipping participants with practical tools for daily challenges.
- Enhanced group dynamics by effectively facilitating support group sessions, fostering open communication and understanding among members.
Support Group Facilitator
Delaney Hall
10.2011 - 10.2016
- Collaborated with multidisciplinary teams to create tailored intervention strategies for diverse client needs.
- Evaluated group dynamics, identifying areas for improvement in facilitation techniques and participant interaction.
- Organized community outreach initiatives, promoting mental health awareness and resource accessibility.
- Maintained accurate records of attendance and session content, ensuring compliance with organizational requirements.
- Maintained confidentiality regarding personal information shared by members during support group sessions, adhering to ethical guidelines and organizational policies.
- Developed strong rapport with members by actively listening and empathizing with their struggles, promoting trust within the group.
Group Facilitator
Stop Shootin' Inc.
06.2014 - 08.2015
- Facilitated group discussions to enhance participant engagement and collaboration amongst High School Students.
- Developed and implemented training programs to promote skill development among participants.
- Assessed participant needs and tailored sessions to address diverse learning styles.
- Led workshops focused on conflict resolution and effective communication strategies.
Education
Associate of Science - Criminal Justice
Essex County College
Newark, New Jersey, NJNo Degree - Behavioral Health
New Jersey Prevention Network
Newark09-2017
Skills
- Emotional Intelligence
- Impartiality
- Self-awareness
- Open-mindedness
- Cross-cultural sensitivity
- Collaborative approach
- Critical Thinking
- Conflict Resolution Skills
- Active listening
- Crisis Intervention
- Situational awareness
- Deductive reasoning
Certification
- Divorce and Family Mediation Basic Training - 40 Hours
- Leading Parties to Agreement in Mediation with Emotional Intelligence Training - 8 Hours
- DV and Interpersonal Violence in Practical Scenarios, The Mediation Center of Central Florida - 8 Hours
- Addressing Trauma and disproportionate Ethnic Minority Contact in Juvenile through Empowerment, The National Child Traumatic Stress Network - 8 Hours
- Applying Evidence-Based Trauma Treatments for Childhood Traumatic Separation, The National Child Traumatic Stress Network - 8 Hours
- Civil Mediation Basic Training, Motion for Justice Foundation - 40 Hours
Timeline
Civil Mediator
Mediator's Medium
01.2021 - Current
Support Group Facilitator
Greater Essex Counseling Services
05.2016 - 11.2018
Group Facilitator
Stop Shootin' Inc.
06.2014 - 08.2015
Support Group Facilitator
Delaney Hall
10.2011 - 10.2016
Associate of Science - Criminal Justice
Essex County College
No Degree - Behavioral Health
New Jersey Prevention Network