Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Arlene Reid

Pembroke Pines,FL

Summary

Dedicated Customer Support professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Customer Support Specialist

Everise - Remote
11.2022 - 5 2023
  • Developed creative and practice-based solutions to solve diverse customer issues
  • Maintained positive customer relations with speedy, expert service for all needs
  • Trained customers one-on-one to use company products
  • Resolved issues by collaborating between internal team members and field personnel.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Certified Nurse Assistant

Senior Bridge (Humana at Home)
01.2016 - 07.2022
  • Promoted independence while assisting with personal hygiene needs
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Worked alongside registered nursing staff and followed care plans.
  • Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
  • Educated family members on best practices for home care, empowering them to support ongoing health of their loved ones.
  • Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.

Customer Service Representative

Concentrix - Remote
01.2022 - 05.2022
  • Managed customer calls efficiently in fast-paced call center environment
  • Informed customers of promotions and special offers to increase sales
  • Documented, researched and resolved customer service issues
  • Collaborated across departments to resolve customer-related issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Home Health Aide

Jane Pedrogo
01.2012 - 01.2016
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Completed daily task such as meal preparation and keeping area clean
  • Assisted with medication administration
  • Wound care as directed by register nurse.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Followed nutritional plans to prepare optimal meals.

Certified Nurse Assistant

Vitas Care Solutions
01.2011 - 01.2016
  • Provide care for patient while ensuring comfort and compassion
  • Checking and recording vital signs such as blood pressure, body temperature, respiration, and pulse rate
  • Provide daily personal and oral hygiene for ambulated and bed bound patients.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.

Education

Life And Health Certification - Life and Health Insurance

XCEL Solutions
Florida City, FL
10.2020 - 12.2020

Applied technology diploma -

Sherdian
Florida,
01.2024 - 10.2014

Phlebotomy Certification -

Clinical Solution
Florida City, FL
07.2011 - 07.2011

Licensed Certified Nurse Assistant -

01.2010 -

HHA Certification -

5 Star Training Center
Miami, FL
11.2009 - 11.2024

Business Administration Diploma - undefined

01.2000 - undefined

Skills

    Excellent communication skill

    Excellent customer relations

    Knowledge of medical terminology

    Knowledge of computer skills such as Microsoft, Excel, and PowerPoint

    Excellent in clinical assessment and decision-making skills

    Attention to Detail

    Multitasking

    Customer Relationship Management (CRM)

    Live chat support

References

Available upon request

Timeline

Applied technology diploma -

Sherdian
01.2024 - 10.2014

Customer Support Specialist

Everise - Remote
11.2022 - 5 2023

Customer Service Representative

Concentrix - Remote
01.2022 - 05.2022

Life And Health Certification - Life and Health Insurance

XCEL Solutions
10.2020 - 12.2020

Certified Nurse Assistant

Senior Bridge (Humana at Home)
01.2016 - 07.2022

Home Health Aide

Jane Pedrogo
01.2012 - 01.2016

Phlebotomy Certification -

Clinical Solution
07.2011 - 07.2011

Certified Nurse Assistant

Vitas Care Solutions
01.2011 - 01.2016

Licensed Certified Nurse Assistant -

01.2010 -

HHA Certification -

5 Star Training Center
11.2009 - 11.2024

Business Administration Diploma - undefined

01.2000 - undefined

Similar Profiles

CREATE PROFILE
Arlene Reid