Arlene Reyes
JW Marriott Desert Springs Resort and Spa
Coachella,CA
13
years of professional experience
Front Desk Guest Representative supporting hotel arrivals, departures, and guest communication at a full-service resort. Manages 50+ check-ins and 50+ guest calls per shift, check-outs, and service requests while protecting confidentiality and following property policies.
Work History
Front Desk Guest Relations, Pre-Arrival
5 Years 6 Months- Process 200+ guest check-ins weekly at the front desk.
- Handle 200+ guest calls daily at the front desk.
- Greet guests warmly and address requests with a polished, service-focused approach.
- Process check-outs accurately while maintaining confidentiality and front desk records.
- Report accidents and incidents promptly to safety and security.
- Follow company policies and procedures while supporting consistent guest-facing operations.
Housekeeping Office Coordinator
3 Years 3 Months- Coordinated 100-884 rushed room turnovers daily to keep vacant dirty rooms on schedule.
- Maintained HOTsos, Salesforce, and PMS throughout the day to support accurate room status tracking.
- Coordinated blocking strategies with Front Office and Engineering to align room readiness and guest needs.
- Supported housekeeping operations by keeping daily priorities organized and communicating schedule changes quickly.
- Strengthened team workflow by relaying updates clearly and helping maintain consistent service standards.
Housekeeping
3 Years 3 Months- Maintained sanitary guest rooms and bathrooms to meet Marriott brand standards.
- Straightened and personalized occupied rooms to improve presentation for arriving and returning guests.
- Verified appliances were present and working before room release, reducing avoidable service interruptions.
- Coordinated room readiness with housekeeping and front office teams to support smoother assignments and guest flow.
- Documented room status updates in PMS and Excel to keep housekeeping records organized and current.
Education
Skills
Guest issue resolution
Front office operations
VIP arrival preparation
Salesforce
PMS
Microsoft Excel
Microsoft Outlook
Travel Planning
Service Recovery
Room assignment management
Marriott brand standards
Timeline
Front Desk Guest Relations, Pre-Arrival
JW Marriott Desert Springs Resort and Spa
05.2021 - CurrentRead More
Housekeeping Office Coordinator
JW Marriott Desert Springs Resort and Spa
10.2016 - 01.2020Read More
Housekeeping
JW Marriott Desert Springs Resort and Spa
07.2013 - 10.2016Read More
Amistad High School
Read More