Summary
Overview
Work History
Education
Skills
References
Timeline
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Arlene Rivera

Arlene Rivera

Pawtucket,United States

Summary

Motivated professional offering excellent relationship-building, multitasking and decision-making skills,who adds value to any organization in need of great collaboration, interpersonal and uplifting attitude. Devoted to giving every customer a positive and memorable experience. As well as a positive work environment for co-workers.

Overview

16
16
years of professional experience

Work History

Assistant Manager of Customer Operations

Old Navy
Wrentham, MA
06.2023 - 10.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Performance management, coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Process I9 for new hires
  • Recruited and trained new employees to meet job requirements.
  • Planned and held orientations
  • Strategic thinking, took the right steps in a fast paced environment to contribute to business goals
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities/volunteer events to build camaraderie and foster pleasant workplace culture.
  • Organized and ordered office supplies

Lead Visual Merchandiser

Target
Seekonk, MA
11.2021 - 06.2023
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Worked with department leaders to develop effective plans for sales floor, seasonal products and special promotions.
  • Put together displays and layouts throughout store to promote trends and current sales items.
  • Maintained current graphics, signage and related sales collateral.
  • Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
  • Implemented corporate visual standards via planogram updates, emails and verbal feedback.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Decorated training room for special occasions such as promotions or retirement parties for team members

Specialty Sales Team Lead

Target
Seekonk, MA
11.2007 - 11.2021
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Followed staffing strategies to achieve production goals.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Interviewed and selected potential new team members from list of candidates
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Some College (No Degree) - General Studies

Community College of Rhode Island
Lincoln, RI

Skills

  • Recruitment and Hiring
  • Teamwork and Collaboration
  • Product and Service Knowledge
  • Sales Monitoring
  • Team Leadership
  • Customer Relations and Rapport
  • Orientating and Training
  • Connecting with the general public
  • Listening and problem solving
  • Project Management Abilities

References

References available upon request.

Timeline

Assistant Manager of Customer Operations

Old Navy
06.2023 - 10.2023

Lead Visual Merchandiser

Target
11.2021 - 06.2023

Specialty Sales Team Lead

Target
11.2007 - 11.2021

Some College (No Degree) - General Studies

Community College of Rhode Island

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Arlene Rivera