Arlene Rivera
Staten Island,New York
Summary
Proven leader in dental office management, adept at HIPAA compliance and fostering patient relations, significantly enhanced operational efficiency at Jeffrey R. Shapiro, DDS PC. Excelled in budget management and team leadership, driving revenue goals and employee retention through strategic planning and effective communication. Coordinated Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with over 30 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Jeffrey R. Shapiro, DDS PC
03.1989 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Supervised and led team of dental hygienists and support staff of [Number].
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
BA Business Administration -
University of Puerto Rico - Aguadilla
Aguadilla, PR08.1984
Skills
- HIPAA Compliance
- Regulatory Requirements
- Office meetings
- Treatment Planning
- Insurance Billing
- Budget Management
- Oral communication
- Appointment Coordination
- Patient Scheduling
- Workflow Coordination
- Electronic Dental Record (EDR)
- Office Administration
- Inventory Management
- Medical Records Management
- Employee Training
- Patient Care
- Patient Relations
- Human Resources
- Infection Control
- Payment plans
- Scheduling
- Schedule Management
Languages
Spanish
Full Professional
Certification
Certified Dental Assistant
Timeline
Dental Office Manager
Jeffrey R. Shapiro, DDS PC
03.1989 - Current
BA Business Administration -
University of Puerto Rico - Aguadilla
Certified Dental Assistant
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