Arlene Rivera
Staten Island
Summary
Results-driven Dental Office Manager with a strong track record at Jeffrey R. Shapiro, DDS PC, specializing in budget management and employee training. Successfully met revenue targets by streamlining workflows and strengthening patient relationships. Expert in Dentrix software, leading a dedicated team to provide outstanding patient care and ensure operational efficiency.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Jeffrey R. Shapiro, DDS PC
New York
03.1989 - Current
- Completed insurance claim forms accurately.
- Monitored infrastructure to guarantee optimal patient safety.
- Attained revenue objectives by managing patient scheduling, receivables, and operations expenses.
- Oversaw budget adherence for office supplies and equipment upgrades.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to handle administrative tasks.
- Managed and directed dental hygienists and support personnel in a team of 15.
- Designed recruitment strategies to build high-performing office teams.
- Managed regulatory charts, patient treatment records and consultation documentation.
- Communicated customer needs to supply chain capacity teams.
- Developed positive relationships with colleagues to enhance company morale.
- Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Fostered positive customer relationships by promptly addressing issues.
- Instructed staff on equipment upkeep and mandated skill enhancement exercises.
- Remained composed when interacting with dissatisfied clients.
- Managed opening and closing of location to ensure operational efficiency.
Education
BA Business Administration -
University of Puerto Rico - Aguadilla
Aguadilla, PR08.1984
Skills
- Treatment planning
- Insurance billing
- Budget Management
- Oral communication
- Workflow coordination
- Employee Training
- Patient Relations
- Human Resources
- Payment plans
- Schedule Management
- Highly proficient in Dentrix software
- Oversaw the daily operations of a busy dental office
Certification
Certified Dental Assistant
Timeline
Dental Office Manager
Jeffrey R. Shapiro, DDS PC
03.1989 - Current
BA Business Administration -
University of Puerto Rico - Aguadilla
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