Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlene Rivera

La Mirada,CA

Summary

Dynamic Medical Assistant with extensive experience at Providence Health Care, skilled in appointment coordination and clinical documentation. Proven ability to enhance patient care through compassionate support and effective communication. Proficient in EMR systems and HIPAA compliance, ensuring accurate data management and fostering trust with patients. Committed to delivering exceptional healthcare experiences.

Overview

23
23
years of professional experience

Work History

Medical Assistant

Providence Health Care
02.2019 - 07.2025
  • Assisted in patient intake procedures, ensuring accurate data collection and documentation.
  • Provided exceptional customer service by addressing patient inquiries and concerns promptly and professionally.
  • Educated patients on treatment plans, medications, and post-visit care instructions to promote health literacy.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Maintained medical records in compliance with HIPAA regulations, ensuring confidentiality and accuracy of information.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Receptionist

Providence Health Care
03.2016 - 02.2019
  • Scheduled patient appointments, optimizing clinic calendar for efficiency and accessibility.
  • Managed patient intake processes, ensuring accurate data collection and compliance with privacy regulations.
  • Coordinated communication between healthcare providers and patients, enhancing overall patient experience.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.

Family Caregiver

Private Individual
01.2006 - 02.2016
  • Coordinated appointments and transportation, facilitating access to medical services and therapies.
  • Assisted with medication management, monitoring adherence to prescribed schedules and protocols.
  • Provided personalized care for individuals, ensuring daily needs and comfort were met consistently.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

TSA Agent

Dept of Homeland Security
11.2002 - 06.2004
  • Ensured compliance with security protocols during passenger screening processes.
  • Monitored and operated advanced screening equipment to detect prohibited items.
  • Conducted thorough inspections of luggage and personal belongings for safety assurance.
  • Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.

Education

Graduate Certificate - Licensed Vocational Nurse

California Career Institute
Anaheim, CA
02-2026

Graduate Certificate - Medical Assistant

American Career College
CA
07-2015

High School Diploma -

Norwalk Highschool
Norwalk, CA
06-1997

Skills

  • Understanding of HIPAA compliance protocols
  • Appointment coordination
  • Customer service
  • Proficient in medical terminology
  • EMR / EHR
  • CPR certification
  • Compassionate caregiver
  • Vital signs monitoring
  • Clinical documentation

Timeline

Medical Assistant

Providence Health Care
02.2019 - 07.2025

Medical Receptionist

Providence Health Care
03.2016 - 02.2019

Family Caregiver

Private Individual
01.2006 - 02.2016

TSA Agent

Dept of Homeland Security
11.2002 - 06.2004

Graduate Certificate - Licensed Vocational Nurse

California Career Institute

Graduate Certificate - Medical Assistant

American Career College

High School Diploma -

Norwalk Highschool

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